The player from Germany has requested a withdrawal but it was declined due to insufficient active balance. We rejected the complaint because the player didn't respond to our messages and questions.
PlayFast Casino - Player’s struggling to withdraw his funds.
Amount: €100
PlayFast Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
PlayFast Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
This casino wants to ash me...
On January 27th I paid out 100€ per sepa. So then I asked via live chat when and how long it would take, they said 72 hours etc... then I was sent an email on Sunday that the payment failed due to sufficient funds I have no idea what that means but my account is verified and the documents too
Then I asked where my 100€ are if the payout failed they are not in my bank account and not in my player account at the casino so where are these 100€.....
You only get stupid answers via email
( You did not request this withdrawal as such amount was not available)
That's why the payout failed... so it makes absolutely no sense!!!
Automatic translation:
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2 years ago
Dear Sebastian,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Which payment method you have opted for to withdraw your winnings?
Could you please forward your game history to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear Sebastian,
Thank you very much for the update. Please keep me informed.
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2 years ago
Dear Sebastian,
Do I understand correctly that your withdrawal is still pending without being processed?
PS: please reply directly inside the thread by hitting the LINK button from your notification email
not by sending additional emails. Thank you very much in advance.
