The player from Germany has requested a withdrawal but it was declined due to insufficient active balance. We rejected the complaint because the player didn't respond to our messages and questions.
PlayFast Casino - Player’s struggling to withdraw his funds.
Amount: €100
PlayFast Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
This casino wants to ash me...
On January 27th I paid out 100€ per sepa. So then I asked via live chat when and how long it would take, they said 72 hours etc... then I was sent an email on Sunday that the payment failed due to sufficient funds I have no idea what that means but my account is verified and the documents too
Then I asked where my 100€ are if the payout failed they are not in my bank account and not in my player account at the casino so where are these 100€.....
You only get stupid answers via email
( You did not request this withdrawal as such amount was not available)
That's why the payout failed... so it makes absolutely no sense!!!
Automatic translation:
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2 years ago
Dear Sebastian,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have accumulated your winnings with or without an active bonus? Which payment method you have opted for to withdraw your winnings?
Could you please forward your game history to petronela.k@casino.guru?
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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2 years ago
Dear Sebastian,
Thank you very much for the update. Please keep me informed.
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2 years ago
Dear Sebastian,
Do I understand correctly that your withdrawal is still pending without being processed?
PS: please reply directly inside the thread by hitting the LINK button from your notification email
not by sending additional emails. Thank you very much in advance.
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