The player from Finland had requested a withdrawal less than two weeks before submitting this complaint. Their money hadn't been received yet. The Complaints Team had advised the player that withdrawal processing could take up to 14 days and might be delayed due to unfinished KYC verification or a high volume of withdrawal requests. Shortly after, the player confirmed that they had received their money and the issue was resolved. The complaint was then marked as 'resolved' by the Complaints Team.
PlayFast Casino - Player believes that their withdrawal has been delayed.
Amount: €1,000
PlayFast Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
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5 months ago
Hello. I have won about 6000 euros in their casino. Casino itself is nice but withdrawal procedure is horrible. Max withdrawal limit is 1000 euros. KYC is confirmed but still it takes several days to pay my money and they PROMISE to process all withdrawals within 72 hours. So in order me to withdraw all that 6000 euros, it Will take me several weeks at worst. Really unfair. Yet I haven't received 1st 1000 euros even to my bank account. They're just saying that they are waiting a confirmation from the financial department but to be honest with you, I am conserned.
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5 months ago
Dear villemavelin,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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5 months ago
Translation
Hey. I just got the money so it's ok. I also forwarded my apologies to ko.casino.
Automatic translation:
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5 months ago
Dear villemavelin,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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