Players Club VIP Casino - Player's withdrawal seems delayed.

Hi made a withdrawl several days ago they rejected it as the bank account I requested the withdrawl to didn’t match the bank statements I sent in I’ve since sent in the ones that match as I had 2 bank accounts and made a mistake sending the wrong document they acknowledged the new document and updated my KYC details however no luck yet and now avoiding all emails I sent - still pending can you help thanks ?

Dear rdocherty2,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Hi perfect yeh I’ve passed all the KYC checks was told the withdrawl would be processed soon so guess I’ll just wait then and fingers crossed if not I’ll get back to yous

Is there any news regarding your withdrawal? If the withdrawal wasn't processed yet, could you please specify when exactly did your request it? Looking forward to hearing from you.

After sending around 50 emails finally got my money this morning. I think they gave up !!!😀

Dear rdocherty2,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru