HomeComplaintsPlayCroco Casino - Player’s bonus winnings have been voided.

PlayCroco Casino - Player’s bonus winnings have been voided.

Amount: 600 Lek

PlayCroco Casino
Safety Index:Above average
Submitted: 16 Jan 2023 | Case closed : 01 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from the United States had her winnings cancelled to a rule forbidding the redemption of multiple consecutive Free Bonuses. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

It's took two weeks to get documents approved for account verification then I want to draw out what I one from free spins and they didn't approve it because they said I used coupons more than twice no idid not free spins once when I opened accountandthengot sent free spins fromcompany all of these casinos on line are fake and scam


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1 year ago

Dear Jewlz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please advise if you have redeemed any free promotional offers from this casino previously? Ideally, forward a screenshot of your cashier and bonus histories to petronela.k@casino.guru.

What the disputed amount of 600 Lek represents, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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1 year ago

Dear Jewlz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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