Dear Odvorak,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with casino? Did you receive any confirmation that your account has been verified successfully in the past?
I have checked Payments section on the website https://www.playamo.com/payments, and I found many withdrawal methods with transaction limits up to €4,000.
Additionally, there are daily, weekly and monthly withdrawal limits https://www.playamo.com/terms-and-conditions:
"Maximum withdrawal amount processed to a player is 4,000 USD/EUR/CAD/AUD/NZD, 1 BTC, 5 BCH, 700,000 DOGE, 30 LTC a day, 16,000 USD/EUR/CAD/AUD/NZD, 2 BTC, 10 BCH, 1 400 000 DOGE, 60 LTC per a week and 50,000 USD/EUR/CAD/AUD/NZD, 5 BTC, 20 BCH, 2 800 000 DOGE, 120 LCH per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made for players with a higher VIP status. All progressive jackpots winnings will be paid in full."
Is there a possibility that you have requested more than the limits were?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Dear Odvorak,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with casino? Did you receive any confirmation that your account has been verified successfully in the past?
I have checked Payments section on the website https://www.playamo.com/payments, and I found many withdrawal methods with transaction limits up to €4,000.
Additionally, there are daily, weekly and monthly withdrawal limits https://www.playamo.com/terms-and-conditions:
"Maximum withdrawal amount processed to a player is 4,000 USD/EUR/CAD/AUD/NZD, 1 BTC, 5 BCH, 700,000 DOGE, 30 LTC a day, 16,000 USD/EUR/CAD/AUD/NZD, 2 BTC, 10 BCH, 1 400 000 DOGE, 60 LTC per a week and 50,000 USD/EUR/CAD/AUD/NZD, 5 BTC, 20 BCH, 2 800 000 DOGE, 120 LCH per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made for players with a higher VIP status. All progressive jackpots winnings will be paid in full."
Is there a possibility that you have requested more than the limits were?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela