Playamo Casino - Player’s struggling to withdraw their winnings.

Hi there,

I am having trouble trying to withdraw money from this casino, it is my first time trying to withdraw and all of my documents have been verified already.

The casino only provides me with 2 options to withdraw which are e-wallet providers such as skrill and mifinity.. I have researched both of these and I do not trust them. I have contacted the live support team multiple times and they always reply with automated messages to upload details for mifinity to which I have told them I do not want to use this service to withdraw.

The casino accepts deposits from my Mastercard but gives me little to no option to withdraw funds and it is frustrating.

I have been very polite and patient with playamo and they offer no help whatsoever.

I want to make a bank withdrawal but the option dissappear everytime I click on cashout.

Dear JoshReeves05,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear JoshReeves05,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.