Playamo Casino - Player’s struggling to receive his winnings.

I have asked to withdraw 900 dollors 5 weeks ago have sent all ids now they finaly aproved them after a lot of pitchuers to them now they say they dont pay in our region or ghere is no psp they just will not pay me and why do theh say they dont operate in our region is this right why are they on australia best casinos website its unbalievBle what i am gjong throu with them are they a con

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Since I haven’t found Australia listed between the restricted countries, I would like to ask if you have accumulated your winnings thanks to winning a jackpot game?

Terms and conditions: https://www.playamo.com/terms-and-conditions

"Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Arabian Nights): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled."

A further explanation would be that your preferred payment method isn’t available for withdrawals in your region. Could you please advise which payment method you have chosen? Additionally, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thankyuo kindly getting back to and no there was no winings vrom a jackpot and i used my credjt card on all transactions about 60 of them i rang bank a d they sergested to sent my bank internatio al transfer numbers i still have not got a answer to this as per other15 post i sent to them this os frustrTing they dont even return an answer zake bye me to exp,ain all of this properlem i have neverhad a problem like this i have been play casinos that australiar say are saafe and i always got my winni gs over the last 4 years k am losing faith i feel i have nbeen ripped pf i just read some reviews it does have a lot of complInts thankyuo

Thank you very much Peter for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Peter,

I looked at your complaint and will do my best to help you. I would like to invite Playamo Casino into this conversation. Can you explain what is the main problem in this situation, please? If you have any evidence of player’s irregular play or breaching T&Cs, please forward it to my email address: viliam.v@casino.guru.

Peter, if you have any communication between you and Playamo Casino, forward it to my mail too, please.

We would like to ask the Playamo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello all,

Peter, your account is verified, you are OK to cashout your balance.

The hardest part here is that we cannot cashout to your card.

Unfortunately, cards from ING, Commonwealth Bank of Australia, Bank West, ANZ, Westpac, St George, Bank SA, Bendigo, Adelaide Bank and Bank of Melbourne can be used only as Deposit Methods.

You can always use an alternative methods, like Bank Transfer.

Please, visit our chat service or answer me here if you need more assistance. (Chat is the quickest way)

Viliam, mate, I have received a notification about this case only today, but not on 29 MAY. Due to that I've never knew that there is customer who need my help.

Kind regards,

Vlad

Playamo.

Thank you very much Vlad for your quick reply. I do apologize for the technical issue. We will check it.

@Peter, as Vlad wrote before, you need to use a different payment method for a withdrawal. Please contact their live chat and let me know about the outcome.

Comment from the player sent by email: "Mate i have closed my acount with them theg are a ripp od and i have defaced them with all my betting mates of 320 poeple so none of them will play with them at all bad news they are discucting bunch of cons getting persanol info i have found out from my"

Unfortunately, since you’ve closed your account, I’m afraid, there is not much we can do for you. If there is any additional information that would support this case, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.