The player from Germany has been experiencing difficulties completing the account verification. After a closer examination, we rejected this complaint as unjustified.
Playamo Casino - Player’s struggling to complete KYC account verification.
Amount: €400
Playamo Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
After I deposited 400 euros in this casino and won about 2k I wanted to withdraw. Of course I should verify my account so I uploaded my ID and proof of address as a PDF. The payment was canceled because it was PDF files. So I took pictures now and only the proof of address was accepted. After about three more tries and different photos of the same ID, I was never given the reason for the rejection of the documents. I felt pretty stupid and then uploaded my driver's license and there was exactly the same game ... Until I contacted the live chat and he said that the expiry date would be missing on the GERMAN DRIVER'S LICENSE xD everything clear ... When I got the line named with expiry date, because it is difficult to find a date with four lines. Now I should take what I felt was the twentieth time and lo and behold, the background was not right for them (table in white). I didn't get involved in this game and let the money run down on a high compartment. Don't deposit there at all.
Automatic translation:
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4 years ago
Dear Thomas,
Thank you very much for submitting your complaint and sharing your rather negative experience. Unfortunately, since you have played your funds, there is not much we can do for you, however, I hope that you will find more suitable casino. I’m sorry we couldn’t help you to resolve this problem, but, please do not hesitate to contact us if you run into any issues with this or any other casino. Please let me know if there is any additional information to support your case, otherwise, I will be forced to reject this complaint. Thank you for your understanding.
Best regards,
Petronela
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4 years ago
Translation
All just wanted the other player to be warned
Edited
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4 years ago
Dear Thomas,
Thank you very much for your reply and once again for your feedback too. I will close this complaint now, however, even if the complaint is rejected, it’s still visible on our website https://casino.guru/complaints/rejected. If you would like to share your experience and make your opinion widely known, I’d recommend our Forum https://casino.guru/forum. Thank you very much for your understanding and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
