Playamo Casino - Player requesting self-exclusion and refund due to gambling addiction.

Hi there,

I’ve been playing online at playamo casino very regularly and have formed an increasingly seriously bad gambling habit.

i won roughly 350,000 dollars on this casino and then unfortunately spent it all. This happened within an hour. I asked the casino if there was any way to recover the money. Obviously there wasn’t.

since this happened I have been playing the casino every day. Obviously chasing the loss. I have spent roughly 200,000 dollars of my own money since then. I’ve asked multiple times for my account to be permantly deleted and unfortunately the casino does not take my request seriously.

and so as most problem gamblers do I continue to play. I’ve now spent a Rediculous amount of money at this casino and I believe they have not provided a responsible service of gambling.

is there any way possible I can get these funds back from the casino?

I believe that weather or not I told them I had a gambling problem it’s quite clear that I do, I’ve spent thousands of dollars. I’m very short amounts of time and also have asked multiple times for my account to be deleted with no avail.

Dear jimmie-007,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. 

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player. 

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances 

(after the cooling off period and this cannot be done for players who are addicted/with gambling problem).

• Have you specified any reasons when attempting to close your casino account?
• Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is tomas@casino.guru
• Is your access to your casino account blocked?

Thank you very much in advance.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear jimmie-007,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.