Playamo Casino - Player has been asked for additional documents to complete KYC verification.

This casino does not even have respect for customers!

I have been making deposits through the Skrill system, and everything has gone well!

Now that I asked for a withdrawal, the problems started again!

They asked for a proof of the Skrill account, which I already sent and was approved!

I asked for the withdrawal again, and it is always refused with the excuse of the lack of more documents, but they do not say which ones.

Once again, I appreciate your help.

Dear Rui,

Thank you very much for submitting your complaint. I can only imagine how frustrating it might be for you, but please understand, it is a common procedure for casinos to check every detail to make sure they are sending the money to the right person. It seems that the casino has a strict verification process, but it's not unusual. I recommend you contacting the casino and find out what documents exactly are required and provide them in best possible quality and as soon as possible. If all the data is correct, there should be no reason for the casino to delay your withdrawal. Please let us know if this advice was helpful. If not, we will intervene. Looking forward to hearing from you.

Best regards,

Petronela

It's already solved!

Thank you

Dear Rui, 

Thank you very much for the update. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.