HomeComplaintsPlay2win Casino - Player’s struggling to deposit.

Play2win Casino - Player’s struggling to deposit.

Amount: $2,500

Play2win Casino
Safety Index:Very low
Submitted: 01 Oct 2020 | Case closed : 15 Oct 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United States is experiencing difficulties depositing funds. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago

They took thousands of dollars on my cards and then said I couldn’t deposit anymore on my cards!! They knew I could then never win back my money!!

Public
Public
4 years ago

Dear Tracey,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your account has been blocked and no longer available for further deposits?  Are there any funds being held by the casino?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Public
Public
4 years ago

Dear Tracey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

 

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

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