The player from Austria is experiencing difficulties withdrawing his winnings. We closed the complaint as ‘unresolved’ because the casino failed to reply.
Play Your Bet Casino - Player’s struggling to withdraw his winnings.
Black points: 238
Amount: €830
Play Your Bet Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Good day,
I sincerely hope that you can help me on this matter!
I have on 2.6.20. requested a withdrawal from PlayYourBet.com.
I am constantly put off that I should be patient.
I made the payment by bank transfer.
Today we have the 17.6.20. and the payout is still in progress.
Please, can you help me?
I can also send you all screenshots!
Thank you so much!
best regards
Christian ***
Edited by a Casino Guru admin
Automatic translation:
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4 years ago
Dear Christian,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it has been your first withdrawal request in this casino?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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4 years ago
Translation
Hello Petronella,
Many thanks for your response!!
Yes, it's my 1st payout at this casino.
Nevertheless, I do not understand that since 2.6.20. have to wait for the payment where we have today the 18.6.20. to have!
The payment always has the status in progress and you will only be put off like "we will forward your request to the finance department" !!
This is what I hear every time I communicate with this casino.
It's not about € 20,000 but about € 830.
So I can only advise against playing in this casino!
Edited
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4 years ago
I fully understand your frustration Christian. Could you please confirm that your account has been successfully verified in the past? Ideally, forward it to petronela.k@casino.guru. Thank you.
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4 years ago
Translation
Dear Petronela,
All documents were sent unsolicited and confirmed by this casino.
lg Christian
Edited
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4 years ago
Thank you very much Christian for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
Translation
Good morning Petronela,
Thank you so much!
Yes, I hope so too!
best regards
Christian
Edited
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4 years ago
Translation
Additional comment from Christian:
On Friday, June 19, 20, I received an email from Petronela, to which I immediately replied whether my account at this casino was verified or confirmed
I have completely verified or confirmed everything
Automatic translation:
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4 years ago
Hello Christian,
I am very sorry to hear about your withdrawal problem.
In this case, we have no other option than contact the casino directly.
I would like to ask the casino how does the situation with Christian's withdrawal look like?
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4 years ago
Translation
That would be very nice of you Zuzana !!
I would be very very grateful to you!
lg Christian
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4 years ago
We would like to ask the Play Your Bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.
I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.
I hope you won't come across a problem like this again.
The casino can reopen this complaint anytime.
