Play Royal Casino - Player’s deposit has never been credited to her casino account.

PLAY ROYAL is recommended but it’s horrible it’s only a small amount of ETH but I’ve waited over 24 hours and my wallet sent it 24 hours ago and it still isn’t in my account. They have no formal support, they use Telegram. I’ve emailed numerous times, I’ve telegrammed numerous times and no one is doing anything about it! All I want is for it to be added to my account Or sent back to me. DONE Dealing with these people that have no idea and no organization. That place is a joke, why would you recommend it

Dear Candice,

Thank you very much for submitting the complaint. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please forward your payment receipt to petronela.k@casino.guru or upload it here when replying? Have you deposited any funds in this casino in the past?

As I mentioned earlier, if the deposit hasn’t been credited to your account, the casino has its hands tied as only the sender can track the transaction, not the beneficiary.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

I sent all relevant proof/information to the email you provided.

Thank you very much, Candice, for providing all the necessary information via email. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Candice!

I will take care of your complaint from now on. I would like to invite representatives of Play Royal Casino into this complaint's thread in order to help us to find a solution.

We would like to ask Play Royal Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Thanks

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.