Play Regal Casino - Player's withdrawal is delayed due to account issues.

The worst casino ever!!! They take forever to approve your documents, and even after they do, they won't let you withdraw your money because the name and surname on the account don't match what's on the card. But they also won't let me update the account information. I've been asking for help for months, and they just keep messing with me. I've already reported it to the police, and anyone who has complaints about this scam can contact me for my documentary video on this mafia.

Dear anacarmonabr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Which documents have you provided so far?
• Could you please clarify why the name on the card doesn't match the name on the casino account?
• Did you use someone else's card to make deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina