The player from Ireland had deposited around €650 and won €1750 but faced restrictions due to the casino's withdrawal limit. Despite betting significantly with €1250 still in his account, the player had to upgrade his account by making more deposits to access higher withdrawal amounts, which led to potential delays in receiving his funds. The issue remained unresolved as the player did not respond to the Complaints Team's inquiries, resulting in the rejection of the complaint.
Play Regal Casino - Player faces delayed withdrawals and account upgrade requirements.
Amount: €1,500
Play Regal Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.3
Play Regal Casino has a Safety Index of 2.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 weeks ago
Public
Public
1 month ago
I deposited approx €650 in separate transactions and managed to win €1750. Due to the casinos ridiculous withdrawal limit I have managed to withdraw €500 but have to upgrade my account apparently to be able to withdraw more in a week.
the casino has stated to upgrade your account you need to be more active through deposits and playing more games. Since then I have continued playing with €1250 in my account and after checking my history actually bet over €1000+ (and got more in winnings) but no change was made to my account status so I assume the only way to upgrade your account is to deposit more which is again ridiculous.
this means I have to wait until next week to withdraw the remaining money and will take me 4+ weeks to withdraw all my funds.
the weekly limit is also based of withdrawal approvals, so in principle play regal could delay approving my withdrawals and delay me receiving my funds even longer.
never seen anything like it.
Public
Public
1 month ago
Hello Hugh96,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Play Regal Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Did you accumulate your winnings with real money or did you use a bonus?
- When was the last time you spoke to the casino and what was it about?
Please note that if your withdrawal limit is correct with the one stated in the casino terms and conditions, there is hardly anything we can do and the player has to respect these rules.
Looking forward to your answer.
Regards,
Nick
