Play Fortuna Casino - Player’s bonus winnings have not been credited.

I won a bonus of 15 free spins and accumulated 10.50 RS, but the amount was not credited to my account. 

Dear mehmetaliii4545,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The games in the casino are programmed to continue even when the connection between the server of the game provider and you is disconnected. If such an event happens, you can see a different result on your screen than on the casino server. If two different results exist, the correct one is the one on the casino server.

Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you only experienced this once with one specific game? 
• Could you please advise if this bet or game session was recorded in your game history?
• Have you tried contacting the casino regarding this issue?

Thank you very much in advance for your reply.

Best regards,

Kristina

Good morning, ma'am. First of all, as a feature, I do everything I can to criticize all the casinos that make mistakes on this platform, so that they can point out their shortcomings and correct their mistakes. This casino has made mistakes twice regarding bonuses. These are already available on the guru casino platform. They don't accept their mistakes. I don't know if this is just for me or if there are other players too, but I have doubts about the honesty of this platform, I have already sent the photos, I don't want to talk too much about this amount .I don't discriminate whether the limit is small or large, I don't trust it and I will never play on this platform again, it's all fraud and cheating.

Thank you for your reply, mehmetaliii4545. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear mehmetaliii4545,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, good morning, first of all, I apologize. There are many platforms, we play on them. First of all, we also play on platforms that I trust you, and we play on platforms at the others. end of the world. We deposit money or play, and these platforms don't want to pay for the bonuses they give us. I don't think it's acceptable for this casino not to pay me this market price, so I didn't contact you because the limit is small but it's not reliable

I apologize, but I don't understand your messages at all. And you still haven't answered my questions.

They gave me a bonus, I played the game and won, but the limit was not transferred to my account, do you understand me now?

Could you please clarify which account you are talking about - a casino account, or a bank account? If your winnings haven't been credited to your casino account, please refer to my first message, where I asked a few questions that remain unanswered.

Yes Casino account no credit

Please answer the questions from my first message.

Yes my winnings out credit my account Casino won they don't credit my account Casino play fortuna

And yet again my questions remained unanswered. I am sorry, we would really like to help, but you keep avoiding providing information for over three weeks, and without your cooperation, we are not able to proceed with further investigation.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.