HomeComplaintsPlay Fortuna Casino - Player is dissatisfied with games accessibility.

Play Fortuna Casino - Player is dissatisfied with games accessibility.

Amount: ??

Play Fortuna Casino
Safety Index:High
Submitted: 18 May 2021 | Case closed : 03 Jun 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Canada is displeased with a fact that many popular games are restricted in his jurisdiction. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago

A message appears stating that the games are blocked to players in my area. Don't know why they would allow the uses to sign up then.

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3 years ago

Dear Mike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of game providers are not managed by the casino exclusively. Several factors as the Approved Service Provider license and geolocation have a major influence. Could you please advise if you were able to play any of the games or none of them at all? Is your deposited money still untouched inside your account?

Have you tried to communicate this issue with the casino? Thank you very much in advance for your reply. 

Best regards,

Petronela

 

Edited by a Casino Guru admin
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3 years ago

Dear Mike,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.


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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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