The player from Canada is displeased with a fact that many popular games are restricted in his jurisdiction. We rejected the complaint because the player didn't respond to our messages and questions.
A message appears stating that the games are blocked to players in my area. Don't know why they would allow the uses to sign up then.
Dear Mike,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that the variety and accessibility of game providers are not managed by the casino exclusively. Several factors as the Approved Service Provider license and geolocation have a major influence. Could you please advise if you were able to play any of the games or none of them at all? Is your deposited money still untouched inside your account?
Have you tried to communicate this issue with the casino? Thank you very much in advance for your reply.
Best regards,
Petronela