The player from Germany has tried to redeem a Welcome bonus. Unfortunately, his attempt was unsuccessful as the casino has taken away the privilege redeeming any bonuses in the player’s account. We rejected the complaint because the player didn't respond to our messages and questions.
Play Club Casino - Player has not been rewarded with Deposit bonus.
Amount: €50
Play Club Casino
Safety Index:Above averageSafety Index
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6.8
Play Club Casino has a Safety Index of 6.8, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
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4 years ago
Translation
It has already happened to me in some casinos that the bonus that is promised is not given to me.
Upon request from support, I am then told that I have been blocked by management for bonuses.
do I not have to be advised of this before paying?
this time i paid with paysafe and would have to deposit again to get the money on my credit card.
is this group of casinos somehow known for such activities.
I think it's an outrage. attached to the excerpt from the live chat
Automatic translation:
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4 years ago
Dear Schoscha,
Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:
"The "Welcome bonus" is limited to one bonus per household. Aspire Global operates a number of casino brands ("Aspire Global's brands") and reserves the right to limit the number of Welcome Bonuses that may be taken up by a player across Aspire Global's brands in the following way. By claiming this welcome bonus offer at PLAY CLUB , you are prohibited from claiming a welcome bonus at other Aspire Global's brands. Any attempt to try to deceive management by registering multiple accounts within Aspire Global's brands in order to gain bonus money, may be deemed as bonus abuse and may result in the account(s) being suspended and the removal of your funds. For list of Aspire Global's brands click here:
Sadly, there is not much we can do to support your case at this time. Casino doesn’t need to inform you about your bonus privilege being revoked, since this clause is included in their terms. Moreover, the casino has offered you a refund of your deposit, did you take advantage of it? Even if it means depositing more funds, as sending money back to the depositing method wasn’t an option at this time. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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4 years ago
Dear Schoscha,
We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.
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4 years ago
Hi all,
Hope youre doing well,
Please see comments from our software provider below:
"schoscha - Player was marked bonus seeker and was denied our welcome offer as he has already received the welcome offer on related brand. This is outlined in our bonus policy and we have sent him a long email explaining that."
Best regard.
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4 years ago
Play Club Casino, thank you very much for your response.
However, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.
The player can reopen this complaint anytime.
