The player from Germany had been repeatedly told that the money had been transferred, but it had not appeared in her account. After confirming her account verification and that her winnings had been accumulated with real money, the issue was eventually resolved when the money arrived in her account. The complaint was marked as 'resolved' by the Complaints Team.
Play Boom Casino - Player’s withdrawal is delayed.
Amount: €3,000
Play Boom Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
Play Boom Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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3 months ago
Translation
I have been told for days that the money has been transferred. Yet, to this day, nothing has appeared in my account.
Automatic translation:
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3 months ago
Hello Jessythagirl85,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Play Boom Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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3 months ago
Translation
You are kept waiting. A bank doesn't need 7 days to make a transfer. To date, no money has arrived.
Automatic translation:
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3 months ago
Translation
Hello,
Yes, I have been fully verified since December 2nd, 2022.
I accumulated my winnings with real money.
I made contact for the last time today and said that I would contact the licensing authority and my lawyer tomorrow
Automatic translation:
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3 months ago
Dear Jessythagirl85,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
