The player from Germany faces the confiscation of her winnings by Platincasino due to deposits made from her husband's account, despite previously having no issues with withdrawals. She has provided documentation, including a bank statement showing her salary is now deposited into the same account, but has received no responses to her inquiries.
Platincasino - Player's winnings have been confiscated.
Amount: €4,000
Platincasino
Safety Index:HighSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 16h 36m 14s
Case summary
7 hours ago
Public
Public
2 days ago
Translation
Hello,
I have always made deposits from my husband's account and have always been able to withdraw them. In the past, I was required to provide all the necessary documents such as a declaration of consent/power of attorney from my husband. Deposits and withdrawals have never been a problem. In the meantime, we got married, and I have full authorization over his account, which is now also my account as my salary is deposited there. Now, Platincasino has confiscated my winnings because of a third-party deposit and they've only credited me with my deposit amount. I just don't understand what's happening.
I am desperate. It was never an issue before. I have already sent several emails, including a bank statement showing that my salary also goes into this account and that I am the payee. However, I have received no response.
I hope someone can help me.
I never had issues before and now this 🙁
Kind Regards,
Ina
Automatic translation:
Public
Public
yesterday
Dear ina03,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify if you are one of the legitimate owners of the bank account you used to deposit?
- Was this the only bank account/payment method from which you deposited?
- Have you made any successful withdrawals from Platincasino to this bank account before?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
7 hours ago
Translation
Hello, yes, I have a bank statement that clearly states that we have a joint account and that we are both the owners. I also have the bank power of attorney that we made years before we got married.
I've only made deposits from this account recently. Last year I also made deposits from my other account. I've already received withdrawals from both accounts. But that was a while ago.
Automatic translation:
Casino Guru is examining the case
