Platincasino - Player’s active cashback bonus winnings have disappeared.

Ich habe gestern Nacht bei platincasino Cashback 32,50€ bekommen habe gespielt ca. Halbe Stunde und habe gewonnen 200,10€ insgesamt und wollte ausbezahlen ging nicht 1min später war das Geld weg aktuell ist nur noch 32,50€ bin stink sauer das war noch nie sowas

Dear Jakup,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If your account is still accessible, could you please forward your cashier and game histories along with any relevant communication? My email address is petronela.k@casino.guru.

I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

Dear Jakup,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Additional comments from the player:

"Ich bedanke mich für Ihre Bemühungen es ist nicht mehr notwendig ich habe mich bereits bei platincasino gesperrt für 1 Monat für die Zukunft werde ich mich komplett von platincasino abmelden.

Vielen Dank nochmal ich möchte nix mehr von platincasino.

Mit freundlichen Grüßen

J***"

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.