The player from Germany had his partial funds vanished from the account while playing. We’ve rejected this complaint as per the player’s explicit request.
Platincasino - Player’s active cashback bonus winnings have disappeared.
Amount: €200
Platincasino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
I got € 32.50 at platincasino Cashback last night, played for about half an hour and won € 200.10 in total and wanted to pay out did not go 1min later the money was gone, currently only € 32.50 am mad that was never before
Automatic translation:
Public
Public
3 years ago
Dear Jakup,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If your account is still accessible, could you please forward your cashier and game histories along with any relevant communication? My email address is petronela.k@casino.guru.
I hope, we will be able to help you resolving this case as soon as possible.
Best regards,
Petronela
Public
Public
3 years ago
Dear Jakup,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Public
Public
3 years ago
Translation
Additional comments from the player:
"Thank you for your efforts, it is no longer necessary. I have already blocked myself from platincasino for 1 month. In the future, I will completely deregister from platincasino.
Thank you again, I don't want anything more from platincasino.
With best regards
J *** "
Automatic translation:
