The player from Germany is having negative experience with the casino, when her casino account was blocked. We rejected the complaint due to the player making a third party deposits in the casino.
Platincasino - Player's account was blocked.
Amount: €200
Platincasino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
8 months ago
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1 year ago
Translation
Attention platincasino.de does not adhere to their own terms and conditions and if you point this out to them, your ip will be blocked and emails will no longer be answered. hands off
Automatic translation:
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1 year ago
Dear p2mb4zb9jz,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.
Please allow me to ask you a few questions, so I can better understand the situation.
Could you please advise how long were you a player of the casino and when exactly was your account blocked? Could you please explain what the disputed amount (€200) represents in this situation?
Could you please elaborate on your issue with the casino?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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1 year ago
Dear p2mb4zb9jz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Hello sry I was on vacation.
I paid in 2 times on 17.5.23, first 200 and in the same minute 10 euros from my friend's Paysafe account when I wanted to pay out 200 euros at the end, my account was permanently blocked and the money and your ip were deleted and blocked. When I wrote to the support, 10 euros were transferred back to the account, 200 are missing. According to their terms and conditions, all deposits from the third party account would have to be transferred back to the owner and allegedly you couldn't turn the money over and it would be blocked. Wasn't it 2 weeks ago that I was in trouble with the support and they ignore the 200 euros mga is switched on
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1 year ago
Thanks for clarification.
I checked the casino terms and conditions and I found this:
§3. Deposits, Transfers and WithdrawalDeposits can be made into the account by the payment methods that are available on the Red Rhino website. The name of owner of the payment method (credit card, bank account, e-payment or payments through e-wallets) shall be identical to that of the Player receiving the funds in the account. Deposits originating from payment methods in the name of third parties’ deposits may be rejected and the respective funds may be returned. Where possible, Red Rhino will remit the funds directly into the account where the funds originated from. Any charges levied by the banks/payment gateways will be deducted from the reversed amount.
Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:
"Payments
For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."
I’m afraid there’s not much we can do for you in this situation. Please let me know if I overlooked information, otherwise, your complaint will be rejected.
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1 year ago
Dear p2mb4zb9jz,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
exactly as they sent and the money was not returned but withheld and contact was lost so to me a case of fraud and disregard of terms and conditions
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1 year ago
I am sorry but we won't be able to help if you used your friend's money to deposit in the casino.
When it comes to playing in online casinos there are 2 rules you should never break. You should always use the correct personal information when making a registration in the casino and you should always deposit only with a payment method that belongs to you.
Due to the aforementioned reasons, this complaint will now be rejected. I appreciate your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
