Platincasino - Player's account was blocked.

Achtung platincasino.de hält sich nicht an die eigenen Geschäftsbedingungen und wenn man sie drauf hinweist wird deine ip gesperrt und nicht mehr auf email geantwortet. Finger weg

Dear p2mb4zb9jz,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked? Could you please explain what the disputed amount (€200) represents in this situation?

Could you please elaborate on your issue with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear p2mb4zb9jz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo sry ich war im Urlaub.

ich habe am 17.5.23 2 mal eingezahlt erstmal 200 und direkt in der selben Minute 10 Euro vom Paysafe Konto von meinem Freund als ich am Ende 200 Euro auszahlen wollte wurde mein Konto dauerhaft gesperrt und das Geld und dir ip gelöscht und gesperrt. Als ich mit dem Support geschrieben habe wurden 10 Euro auf das Konto zurück überwiesen bekommen 200 fehlen. Laut deren Geschäftsbedingungen müssten alle Einzahlungen vom dritt Konto zum Inhaber zurück überwiesen werden und man könnte angeblich das Geld auch nicht umdrehen und es würde gesperrt werden. War es nicht seit 2 Wochen Ärger ich mich mit dem Support rum und die ignorieren die 200 Euro mga ist eingeschaltet

Thanks for clarification.

I checked the casino terms and conditions and I found this:

§3. Deposits, Transfers and WithdrawalDeposits can be made into the account by the payment methods that are available on the Red Rhino website. The name of owner of the payment method (credit card, bank account, e-payment or payments through e-wallets) shall be identical to that of the Player receiving the funds in the account. Deposits originating from payment methods in the name of third parties’ deposits may be rejected and the respective funds may be returned. Where possible, Red Rhino will remit the funds directly into the account where the funds originated from. Any charges levied by the banks/payment gateways will be deducted from the reversed amount.

Furthermore, please check our Fair Gambling Codex for Players https://casino.guru/fair-gambling-codex-for-players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

I’m afraid there’s not much we can do for you in this situation. Please let me know if I overlooked information, otherwise, your complaint will be rejected.

Dear p2mb4zb9jz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

genau das ist richtig wie sie gesendet haben und das Geld wurde nicht zurück gegeben sondern einbehalten und der Kontakt wurde abgebrochen also für mich ein Fall von Betrug und Missachtung der Geschäftsbedingungen

I am sorry but we won't be able to help if you used your friend's money to deposit in the casino.

When it comes to playing in online casinos there are 2 rules you should never break. You should always use the correct personal information when making a registration in the casino and you should always deposit only with a payment method that belongs to you.

Due to the aforementioned reasons, this complaint will now be rejected. I appreciate your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.