The player from Germany had deposited 100 Euros and managed to win, increasing his balance to 1200 Euros. However, when he had attempted to withdraw 500 Euros, he found out his account had been deactivated. The player had used his funds for sports betting, which had led to the deactivation of his account. Unfortunately, we were unable to assist due to our limited insight into sports betting related issues. Despite the player's dissatisfaction, we had to reject the complaint as we couldn't evaluate the issue properly.
Platincasino - Player found account deactivated after winning bet.
Amount: €1,700
Platincasino
Safety Index:HighSafety Index
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
Translation
Hello, I deposited 100 Euros and withdrew 500 Euros via bank transfer.
An open bet remained on the account, which brought in 1200 Euros, and this was won.
I tried to log in but my account was deactivated.
I'm asking for your assistance to ensure that my betting credit and the requested withdrawal of 500 Euros lands in my account.
Automatic translation:
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5 months ago
Dear buddelbaby,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Platincasino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked? Did the casino inform you about a specific reason for account blocking?
- What games did you play to accumulate your 500€ balance in the casino? (slots, live games, betting on sports)
- Did you achieve your balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
So I deposited 220 euros on November 4th, 23 and lost it and my account was also successfully verified on November 4th, 2023.
On November 5th, 2023 I deposited 100 euros again via instant transfer and brought this to a balance of 1200 euros.
I then counted out 500 euros via bank transfer on November 5th, 2023.
I received the email that the payout was processed. I bet the remaining account balance on an NBA basketball game and then my account was deactivated.
Without receiving any information.
The open payout of 500 euros was still being processed by the casino at this point.
I no longer received any feedback as to why I was deactivated and whether I would ever receive my money.
And I played without a bonus, I even asked support if I could withdraw, and they told me by email that you have to wager at least the deposited amount 3x and I can withdraw.
Edited
Automatic translation:
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5 months ago
Thank you for your reply, asamikot. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue since it relates to sports betting activity exclusively.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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5 months ago
Translation
That's nice thank you.
However, it shouldn't matter whether sports betting or casino games were used?
They don't pay out the money and deactivate the account for no reason. Can't you follow up for me?
Thank you
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5 months ago
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
I will send you the list of suggested websites via email after closing this complaint.
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