Platincasino ES - Player's struggling with account verification.

I have a balance of €90.10 and Platin Casino does not refund it.

He claimed that one of the cards he used in the past was not certified. I sent you a bank certificate that you are already on leave. they continue with my money

Dear Alfonpal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly verifying the payment method is the last obstacle in receiving your winnings? Did you use this card in order to deposit in the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

good morning.

I linked a mastercard to apple pay a few months ago. It has been discharged since the beginning of the year.

The company canceled that card a few months ago, and I passed it to the company's certified Platin casino, as it is no longer active.

They insist that the documentation is not sent.

If you want me to send you a document, I will.

I think they are dizzy for not reimbursing me the €90.10.

Solved!! I have the money

Dear Alfonpal,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru