Platincasino - Delayed payout despite successful verification.

Trotz Verifizierung zahlen Sie mein Geld nicht aus . Immer wieder gibt es neue Ausreden !

Dear Kwleon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Do I understand correctly that your payment is still pending inside the account without being processed?
• Could you please specify how many days ago was your withdrawal requested?
• Were your winnings accumulated with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Also es geht um die letzte Einzahlung auf Platincasino. Habe jetzt diese Dokumente hochgeladen und geschickt aber immer noch keine Reaktion seitens Platincasino . 

Player's additional comments:

Hello,

Platincasino would like proof of deposit from MiFinity Giropay for the last deposit of €20

I sent these. Also a screen of my bank. And they are not satisfied with that and cancel my withdrawal of €2,800

Best regards

Frank

Hi Kwleon,

Thank you very much for the clarification. Have you been advised which documents are required to verify your last deposit?

Platincasino hat ausbezahlt . Fall kann geschlossen werden .

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Kwleon, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru