PlanetSportBet Casino - Player seeks refund for game session.

hey Guru can you please assist. The game session was not fit for purpose and ancestry poor experience

Hi,

I want to report an issue with a game I played yesterday. BIG BIG Fishing Fortune.

I deposited £501 yesterday which is absolutely fine and I play within my limits however.

I seemed to get kicked out a few times and had to re enter game which is frustrating and a poor experience. 

I believe the believe the below was a bonus or was going to be. 

I would like a refund of £100 for this specific gaming session.

I never ever complain and play with yourself often and will continue to do so

Just want fairness. This is not about the money as I play for enjoyment.

I await your reply.

Often when a game has an error like this, there is an issue with the internet connection on the device.

they are not looking to compensate me she this was the final decision .

Dear Clarky1872,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino. Moreover, if your internet connection causes a technical error, this could not be blamed on the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Hi Veronica,

have sent on

thanks

ian

Hey,

any update?

thanks

ian

Thank you for your email. However, we have not received sufficient evidence to suggest that something unfair is happening. The technical glitch you experienced may have been caused by your internet provider or other external issues beyond the casino's control.

Moreover, if your bet was not accepted, the money was not deducted from your account, meaning you did not win or lose. It is impossible to state that you would have received the bonus if the glitch had not occurred. I understand how frustrating it must be to experience technical glitches while playing. The only thing I can recommend, however, is to choose a different game or a different casino that offers the game you are interested in. Thank you for your understanding.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.