Planet 7 OZ Casino - Player’s withdrawal has been delayed.

Dear Fiona,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you received any winnings from this casino in the past?

In the meantime, I would suggest checking our review for the Planet 7 OZ Casino: https://casino.guru/Planet-7-OZ-Casino-review

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,the only option that they gave me was bank wire there was no other option there to choose from. And no I’m new to online gaming so I have never asked for a withdrawal before. I liked the games and the bonuses on offer that’s why I chose this casino.

Kind Regards, Fiona ***

Thank you very much, Fiona, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Hello Fiona,

I looked at your complaint and will do my best to help you. I would like to invite Planet 7 OZ Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Hi Viliam, just letting you know that I eventually got paid. Thanks for all your help.

Kind Regards, Fiona Semmens

Dear Fiona,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam