Planet 7 OZ Casino - Player’s withdrawal has been delayed.

Hi. I am waiting on a withdrawal from comet room now trading as zenith slots. I am very happy with the casino but it's been 3 months since my request of $5950.00 I have spoken with then via chat and have been told it's been delayed. How much longer do I have to wait I am wondering. Can someone help speed up the process?

Dear Breanna,

Thank you very much for submitting your complaint. I can only imagine how frustrating it must have been for you to wait for a withdrawal for three months.

Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost three months is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

It's not processed yet. It's still sitting as pending

Bitcoin is the only method they will do it. I've had a couple withdrawals from them before via bitcoin and they took about 2 months also. But I am VIP level and it's supposed to be quicker but it's taking way too long

Thank you very much, Breanna, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Breanna.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Thank you

Any news?

Greetings all,

I have submitted your case for review Breanna, I'll get back to you here when I have further information.

Best wishes,

Nick and Planet 7 Oz

Hey Breanna,

One of my agents has reached out to you to confirm your Bitcoin address, please reply so we can get that updated and move forward on your case.

Best wishes,

Nick and Planet 7 Oz

I have replied to the email with my bitcoin address. Can you tell me how much longer this will be please. Thank you kindly

Hello Brenna.

I have just set the timer to the casino, so they can reply to your question. But, if there is any new info about the case, please let us know.

Greetings all,

Your confirmed Bitcoin information has been received and updated with the requisite department Breanna, there should be some movement on this shortly. If the funds have not gone out already then you should be seeing them in the coming business days.

Let us know when you you've received them.

Best wishes,

Nick and Planet 7 Oz

Thank you Nick.

Thanks josef

Hello Breanna.

Please, have you received the payment?

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.