I won approximately 47000 on the 8th of August 2019 and immediately began processing my withdrawal, the max amount I could do each week was $2,500. After a bit of a wait on the 4th September 2019 I received a small amount of $392.50. This was from a withdrawal I had made before my big win. I then was told more money was sent multiple times now and Still no more money has been received but money is disappearing from my withdrawal requests.
Thank you for submitting a complaint through our website. I have two further questions to be able to fully understand your case. What bonus did you take? How much did you deposit?
I can't remember but id done the playthrough and was no max cashout and i usually deposit $50 ive just recieved $800 a few days ago and they said $2500 has been approved a month ago n should be in my account any day now
Thank you for an update.
Based on what the casino told you I would suggest waiting for another 7 days, and we will see if the money arrives.
Do you have any update?
Yes $2500 was paid into my account today thankyou
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.