Home Complaints Planet 7 OZ Casino - Player’s winnings disappeared from his account.

Amount: A$47,000

Planet 7 OZ Casino - Player’s winnings disappeared from his account.

7.1/10 Good reputation Submitted: 23 Sep 2019 | Resolved : 11.10.2019
Our verdict

Case closed

RESOLVED

Case summary

39 days ago - 11 Oct 2019
Nicholas, a player from Australia, won big. After he tried to make a withdrawal, his winnings disappeared from his account.
Written by Matej
Casino Guru admin
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Nicholas

I won approximately 47000 on the 8th of August 2019 and immediately  began processing my withdrawal, the max amount I could do each week was $2,500. After a bit of a wait  on the 4th September 2019 I received a small amount of $392.50. This was from a withdrawal I had made before my big win. I then was told more money was sent multiple times now and Still  no more money has been received but money  is disappearing  from my withdrawal requests.

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Matej

Hello Nicholas.

 

Thank you for submitting a complaint through our website. I have two further questions to be able to fully understand your case. What bonus did you take? How much did you deposit?

 

Regards, Matej

 

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Nicholas

I can't remember but id done the playthrough and was no max cashout and i usually deposit $50 ive just recieved $800 a few days ago and they said $2500 has been approved a month ago n should be in my account any day now

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Matej

Hello Nicholas.
Thank you for an update.
Based on what the casino told you I would suggest waiting for another 7 days, and we will see if the money arrives.
Regards, Matej

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Matej

Hello Nicholas.

Do you have any update?

Regards, Matej

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Nicholas

Yes $2500 was paid into my account today thankyou

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Matej

Dear Nicholas,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.