Planet 7 OZ Casino - Casino didn’t pay out the player’s winnings in full.

I Joined this casino around April 2018. I left credits in my account of over $200. 

When I played again just recently I won more and tried to withdraw $850. 

I was asked to summit documents for identification and proof of residence which I have done twice. 

They then requested documents again for the third time and stated that I used a P725A coupon and could only claim $100 of my winnings. 

They have ignored my complaints and provided no evidence of this coupon or where my documents have disappeared to. I cannot use live chat and have made several attempts at email contact without any response. 

Hello Megan.

Thank you very much for submitting a complaint through our website. I would like to ask you a question to be able to fully understand your case. When you started to play in April 2018, did you use any coupon? Planet 7 Oz casino uses American type of bonuses (sticky bonuses). It is possible that you still had an active bonus when you resumed your play. 

Regards, Matej

Dear Megan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.