Planet 7 Casino - The player's withdrawal is delayed.

I have been waiting for a withdrawal from this casino since 1/11/22. They are only supposed to take 5-7 days max to make decision. They keep giving me the run around. It's frustrating and. Not ok. They do this often.

Mcghrist

Hello Mcghrist,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with 21 Casino. Allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal request in the casino? Is your account already verified and if yes, since when? Did you use any bonus to accumulate your current balance?

Please forward any screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Hello Nick, just to make a correction it's not 21 casino it's planet 7 casino just wanted to make that clear. No this is not my first withdrawal my first withdrawal took a long time and then my second withdrawal went through normal and now this one is taking a long time again. Most of the agents I talked to have an attitude they always tell me to contact them in 2 to 3 days so it's like endless. Nothing gets resolved neither by agent or telephone call. Yes all of my paperwork and documents are verified they have been since October. And yes I did use a bonus on this particular deposit I usually always use a bonus, and I only use no Max Cash out bonuses. I will forward you the screenshots now thank you for replying.

Thank you Mcghrist for all the information. I will now forward your complaint to my colleague Branislav who will be assisting you from now on. You can forward the screenshots to him as well - branislav.b@casino.guru

Wish you best luck resolving it.

Regards,

Nick

Hello, Mcghrist,

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Planet 7 Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Planet 7 Casino Team, could you please state the reason why the player's withdrawal has not been fully processed yet and when can she expect the payment?

Thank you in advance for providing the information.

Greetings all,

I have reviewed the situation Mcghrist and I'll see what can be done to move things along for you. If anything else is required on your end one of my team will reach out to you personally via email.

Best wishes,

Nick and Planet 7

Nick,

I have been told by 5 different agents that they would escalate my situation, and nothing has been done. Now they merged my account with an app called Inclave and I have no comp points, no withdrawal in my account, no history, and no free spins that I'm entitled to from my deposits. It's like I never existed as a player with your casino, I feel like I've been dumped as if I meant nothing as a VIP Player. Everytime I talk to an agent about my withdrawal, they tell me they need my Bitcoin address again, and it's the same run around story. Why do treat players like this? All I want is my payout to pay rent. Thanks

I can’t believe that Planet 7 has delayed my payment this long after telling me several times they would escalate my payment. They have a standard time frame of 5-7 days it takes to reach a decision on your withdrawal. I had just been payed out from planet 7 a couple weeks prior and the process went normal and smoothly. And now they went back to delaying it over and over again. After telling me over and over that I would be taken care and yet nothing. Has happened and it’s been 30 days and still no payout. It’s beyond FRUSTRATING……..

Greetings all,

Thank you very much, Mcghrist, for the information and for providing communication with Planet 7 Live chat representatives via email. I confirm I received 3 emails. In case you are contacted by one of Nick's team members via email, from my experience, I recommend you to follow their instructions to move the issue forward.

Dear Nick and Planet 7,

Could you please specify the reason why the player's withdrawal has not been fully processed yet and when can she expect the payment? Can you help us with speeding the process up?

Apparently I was paid on the 11th of February, have not received a email confirming this. Or a payment I will update this site as soon as I know more.

thank you,

meliuaaa G***** St

Hey all,

The date of payout to our 3rd party payment providers was the 13th of February shortly after I had it approved for you. As a general rule we are looking at 3-10 business days on delivery however this is a physical check so please be patient, when you receive the check be sure to physically deposit it directly into the approved bank account on file in your casino account.

Let us know when it comes in!

Best,

Nick and Planet 7

Wait what I was told it was paid out on the 11th and it was coming bitcoin deposit. What is wrong with you guys? I never asked for a check. I always do bitcoin deposit for my payouts.

Greetings Mcghrist,

I can only report the facts as they are, the current approved method of payment in your casino account is check. Payment was issued to our 3rd party payment providers for disbursal as a check payment on the 13th of February, I do apologize if Customer Service provided you with contrary information however they were in error.

Best wishes,

Nick and Planet 7

Something just isn't right about the way you guys payout.

Dear Mcghrist,

The variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

However, at this point, I sincerely believe it should only be a matter of time before the check comes to you. I will keep this complaint open until your confirmation regarding successful withdrawal.

Please let us know as soon as the check is paid out.

Hello, Mcghrist,

Could you please provide us with an update on your issue? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

We are looking forward to hearing from you.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Dear Nick and Planet 7 Casino,

Thank you very much for providing information and cooperation.

Greetings all,

Based on the player's request, the complaint has been reopened.

"I am sorry for late response, this issue has not been resolved. This casino paid me with a check that has a hold on it by my bank. And may not cashed. Check came from Canada and I live In California. The check payment isn’t even a form of method that is advertised on their website or even an option that you get to choose the reason I choose bitcoin is to avoid this situation right here so now we’re going into the second month of not being paid for the first payment and now I have a second pending payment for 2500 and they’re doing the same thing has been resolved no it has not here’s a copy of my bank’s letter to me telling me that they have a hold on this check."

Dear Mcghrist,

You did not react to my email, in which I requested the mentioned attachments. Could you please provide us with a copy of your bank's letter? I could not open the screenshots/pictures from the reopen request since they were pasted in the text. Once you provide us with the necessary document(s), the casino can start the investigation and recommend the next steps.

Dear Mcghrist,

I would like you to answer my previous post and provide us with the necessary data/documents. Otherwise, there is not any progress visible on your issue and no reason to continue with resolving it.

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame, the complaint will be rejected. In such a case, the complaint will not be reopened.

We are looking forward to hearing from you.

We are forced to reject this case (again) because the player has not responded to our messages and questions, and has not provided us with the necessary documents as it was requested. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

Best regards,

Branislav, Casino.Guru