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OverviewBonuses0User reviews59Safety Index explainedDiscussion55Payment methods18
Important:
Low daily withdrawal limit (less than $500)
This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Planet 7 Casino Review
In this review, Planet 7 Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Although Planet 7 Casino scored an Above average Safety Index of 7.8, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Continue reading our Planet 7 Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Is Planet 7 Casino fair and safe? Safety Index explained
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Planet 7 Casino, we have looked closely into the Terms and Conditions of Planet 7 Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Planet 7 Casino is a very big online casino based on our estimates or collected information. It has a low amount of restrained payouts in complaints from players, when we take its size into account. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include Planet 7 Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
In our comprehensive review of all relevant aspects, Planet 7 Casino has attained an Above average Safety Index of 7.8. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Note: As far as we are concerned, Planet 7 Casino is related to 25 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Planet 7 Casino.
Planet 7 Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Planet 7 Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Planet 7 Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 64 complaints directly about this casino in our database, as well as 239 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,834 black points in total, out of which 1,277 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Note: Planet 7 Casino has an impressive track record of resolved player complaints. We commend casinos that go out of their way to resolve player complaints. It is, however, still vital to acknowledge these complaints, since they probably would not have emerged if everything worked perfectly.
Planet 7 Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
Based on the 59 user reviews of Planet 7 Casino in our database, it has a Bad User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Planet 7 Casino company data and licenses
Planet 7 Casino is owned by and has estimated annual revenues higher than $20,000,000. This makes it a medium-sized online casino on our scale.
As far as we know, Planet 7 Casino does not have a gambling license.
Win and withdrawal limits, payment options
Planet 7 Casino accepts deposits via 18 payment methods. This includes: Mastercard, VISA, American Express, Bitcoin (BTC), Bank transfer, Bank wire, Players Rewards Card, Discover, Litecoin (LTC), Ripple (XRP), Dogecoin (DOGE), Check (Cheque), Coindraw, USD Coin (USDC), Changelly, Tether (USDT), Ethereum (ETH), Binance Coin (BNB).
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
USD 2,500 per week
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. In the table below, you can see an overview of language options at Planet 7 Casino.
Language
Website
Customer support
Live chat
English
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Planet 7 Casino, account management, withdrawal process, etc. We would say Planet 7 Casino has an average customer support based on the responses we have received during our testing.
Planet 7 Casino casino games and slots
Planet 7 Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Crash games, Other games.
Games from 2 casino game providers are available. This includes Realtime Gaming, SpinLogic Gaming.
Planet 7 Casino bonus offers and codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. In 'Bonuses' section of this review, you'll currently find 9 bonuses from Planet 7 Casino based on the data from our database.
Note: In case you are looking for more information about this casino's bonus offers, visit our Planet 7 Casino bonuses page.
Browse all bonuses offered by Planet 7 Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(59)
User reviews of Planet 7 Casino
This is a place to share experience with Planet 7 Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Planet 7 casino will be out of business in the very near future. If you win and submit a withdrawal request be aware it will take at least 17 business days to receive your funds. That is if you are using crypto currency. If you are a player who used a credit card, money order, wire transfer etc.. then you are in for an additional 10 business days minimum. Ive been playing online for 5 years, actually started with planet 7 and this was before crypto was an option for deposits and withdrawals. It was and is painfully slow for withdrawals. It was more accepted a few years ago because overseas bank transfers or check deposits had so many hoops you had to jump through that people accepted the drawn out process as part of the deal if you wanted to gamble online. Now, with crypto it’s no longer the case. All the past issues you had to deal with have been eliminated. You can send anyone anywhere in the world money in 10 min or less using dozens of reputable crypto currency coins. So fast forward to July 8th. I get an email from planet 7 offering me a $273 free chip to come back and play with them. I had been a regular in the past and had a vip level 4 status. Probably played over $75k in the year I regularly played with them so they were definitely eager to get my business back. I let the VIP host know the reason I left was the withdrawal time. Didn’t want to have to wait 3-4 weeks to receive money I won. The promise was that they have now incorparated the crypto option and withdrawl times are very quick etc.. So I gave it a shot, I played the free chip, I rolled it over 60x the chip value which is no small feat in itself. Max cash out was $500 usd and so I submitted my withdrawal request to be payed via bitcoin. After a few days, contacted my host to get an update and was told he personally contacted the finance dept and it should be approved very soon. Flash forward to July 17th and I finally received word it was approved. Now keep in mind that approved is planet 7 speak for your money is not on the way but rather you are in que to be paid. The eta for that is another 7-10 business days. It’s so unbelievable they are still in business it blows my mind. I play at 6-7 others and they all pay out immediately when you submit a withdrawal request. There is no reason they can’t pay instantly like the rest, they simply choose not to do so. Probably park money in other interest rate accounts, wait for crypto prices to dip then pay out a bunch of requests at a cheaper price etc.. All I’m saying is that there can’t be a single player out there who is ok with waiting this long to receive money from a good day playing at the casino. If you have to wait more than 30 min nowadays that’s too long. So to think people will be ok with 3-4 weeks is truly insane. Just wanted to let any new players out there know to stay away from this casino unless you don’t care about receiving your payouts for a month after you submit your withdrawal. It’s July 24th and I still haven’t received my money and I’m not expecting it anytime soon. Cheers, Jake
I won plain and simple and in return they hit me from behind. They haven't acknowledged my correspondence in weeks. They shouldn't be allowed to design, operate or call themselves anything other than crooks.
No matter how many times I try to use my driver's license to verify my identity, I get rejected, and even when I resend my My Number card, I get rejected, so no matter how hard I try, I can't apply for a withdrawal!! It's less than garbage.
All of the slot machines that are out there look like they are original machines, and they fall down many times while playing, and the reel movement is surprisingly heavy, making it extremely stressful.
The payout time for your winnings is rediculous. I have waited over a week so far and they have not payed me my winnings. The games were bit laggy. The documentation process was tedious and riddled with bugs, adding to the frustration of trying to cash out your winnings. Chat cant help me. They have done everything they can to prevent you from taking your winnings away from the website. I will keep this site updated to see if they ever actually payout my $1600.00 in winnings.
I deposited here took a deposit match and won 374 usd. I requested a withdraw of that amount on June 6th at 10:45pm. The money minus the bonus fee it hit my wallet on June 9th at 8:00 pm. So less than 72 hours. Overall I believe they have changed their ways at least in my experience with them it seems so. Great customer service
Customer service is great
Slots seem fair and higher rtp
Sticky bonuses you have to give back at withdrawal
At first I had some concerns withdrawals have been fairly on time had good luck with him as far as communications with them it's been very very good it got back to me every time I've got try to get a hold of them but I guess everybody has a different ways to looking at if you're winning and losing or if you blame them for you losing
Very helpful
Got back to me every time I tried to get
Withdrawals have been fairly good within 3 days except for one
I don't know I would like to be get paid within 24 hours I guess
If I could give Planet7Casino 0 stars I would. When visiting casino affiliate websites, I can not for the life of me figure out how this casino is at the top of some of their list with it being "best in bonus", "good rating", etc. I get the whole "affiliate" thing, but Planet7Casino could not pay me enough to put them at the top of anything with my name or affiliation attached to it. The no deposit bonus code is a joke. It doesn’t matter which one you use. Use it as a warm-up for the real money casinos because you will NEVER see your winnings from the no deposit bonuses. Excuse after excuse, email with documents after email were sent, and after 3 months I’m told my "utility bill" was out of the 3 month range. Well, yes…as a matter of fact it is because you waited for 3 months before I contacted the casino to find my account closed. Live chat said my document was expired and gave me excuse after excuse…10 days, 14 days, etc. NEVER saw any money after following the T&Cs of the bonus AND casino.
There is NOTHING positive unless you consider your deposit showing up immediately in your player account as a "positive" thing
Payout is either never or EXTREMELY slow in regards to winnings from their no deposit bonus
Customer service uses copy and paste phrases EVERY chat session
Quickly takes deposits, never pay quickly
Fail to communicate with players and close accounts without reasoning or explanation- lock accounts so players can’t reach customer service for winnings
I do not understand how this site has a 7.2 rating with you guys. I started playing at Planet 7 around Christmas and won $2500. They took so long to pay that it was all payed back, fine. I recently played the ESCAPE POD promo and looked on the site, it offers a free chip according to number of times redeemed. Right before the promo cut off, the free chip was at $500. The day came and went when it was supposed to be credited to my account. I never got it. I used the chat option and was told that because they gave me a cash back promo i no longer qualified for the free chip. After calling they said chat was wrong and only offered me a $300 chip. Fast forward to last week, I used the promo again and was up $700. I requested a payout. I went to check status and they took my winnings and gave me a $100 credit. When I asked why I was told it was because I played Tri card poker, but it was after the terms of the promo were paid back. No email, no notification at all they just took my winnings. Right now on the escape pod site it shows the free chip is at $500 and I know they will come up with a reason to not apply. This casino is horrible. Do not play here, its better to just throw your money in the trash!!!
Safety Index explained
Safety Index of Planet 7 Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Planet 7 Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.8/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Low daily withdrawal limit (less than $500)
This casino applies a low withdrawal limit (less than $500 per day). Because of this, it might take you a long time to withdraw your funds if you manage to win big.
Unfair terms and conditions
Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Bonus policy and related restrictions may apply even after meeting bonus wagering requirements
T&C copied from the casino's website (in English):
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Use of betting techniques that do not provide an unfair advantage may be seen as a serious T&C violation
T&C copied from the casino's website (in English):
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Winnings from bonuses claimed while there are pending withdrawal requests may be forfeited
T&C copied from the casino's website (in English):
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Other factors
Operates without a license
Complaints about Planet 7 Casino and related casinos