Pix Bet Casino - Player faces login issues.

I have a little over $10k and I can't access my account. It says that the username or password is incorrect, but I am sure everything is correct. I want to log into my account to play and they are not allowing me.

Dear williamavellaneda03,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pixbet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Have you contacted the casino and asked for an explanation?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I managed to access the account but I only had 0.17 cents I have been a player at this Casino for over 2 years

I played slots and roulette without bonuses

• Have you contacted the casino and asked for an explanation of why your balance was confiscated?
• Have you received any response from casino support?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru or post screenshots here

Dear williamavellaneda03,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.