A player from Ukraine had successfully passed the verification process and submitted a withdrawal request for their winnings. However, only their initial deposit was returned, while the casino confiscated their winnings, citing rule 5.2. It was determined that the issue was related to sports betting, which falls outside our jurisdiction. The player was advised to seek assistance from other recommended websites specializing in sports betting disputes.
Pinnacle Casino - Player’s winnings have been confiscated.
Amount: $11,000
Pinnacle Casino
Safety Index:HighSafety Index
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8.8
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
Translation
On June 13th, 2023, I passed the verification process at the Pinnacle betting office, which they requested. I placed money for withdrawal, but my request was cancelled and only my deposit of 4270 USD was withdrawn. The money I won remained with the betting office. They referred to rule 5.2 and confiscated my winnings. Please help me reclaim the money I have won.
Automatic translation:
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5 months ago
Dear vorobeybird3,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Pinnacle Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Translation
Hello! I only used sports betting. There was no bonus.
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5 months ago
Thank you for your reply, vorobeybird3. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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5 months ago
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
