Pingol Bet Casino - Player’s withdrawals have been blocked.

The platform pingolbet.com suspended ONLY the withdrawal feature from my account without any warning or explanation. I can still deposit and play normally, but I can't withdraw, which is quite frustrating. Yesterday, they launched a free spins promotion for deposits of 100.00, and I deposited the amount. Right after collecting the spins, I tried to make a withdrawal and was met with the following message:

Notice: Withdrawal blocked

Reason: To maintain a fair environment, we suspend accounts and block withdrawals that do not comply with our rules and terms of use.

Please contact our support team to resolve any questions and proceed with the necessary actions.

I've already tried contacting live chat. I've sent messages on Instagram, but I’ve received zero responses.

Dear becolino,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of this casino?
• Were you able to withdraw winnings in the past? 
• What games did you play to accumulate your winnings? (slots, live games, betting on sports) 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear becolino,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.