Pinasbet Casino - Player’s struggling to complete the account verification.

always reject and the difficulty of withdrawal. Yesterday, I made a request for a withdrawal reject, then now maintenance says that the withdrawal is for the whole day😡 but there are more loopholes. Keshu says that the name is not the same as the gcash name, so it is not possible to withdraw, but when depositing no limit, any gcash account can be used. I just encountered something like this when it came to withdrawal, I couldn't withdraw. The website is unfairly bet, poor players because it looks like the bet is not paid if you win 😡😡 I hope the problem with your website can be solved

Dear markherbieto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that your registered name and real name do not match?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear markherbieto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we cannot proceed with the investigation or provide any potential solutions due to the lack of response from the player.

The complaint can be reopened by the player at any time.