HomeComplaintsPin-Up Casino UA - Player accuses casino of being fraudulent.

Pin-Up Casino UA - Player accuses casino of being fraudulent.

Amount: $3,500,000 CLP

Pin-Up Casino UA
Safety Index:Very high
Submitted: 13 Oct 2023 | Case closed : 30 Oct 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Chile had raised issues about a casino, alleging that it did not provide bonuses and was fraudulent. However, due to the lack of adequate information and the player's non-responsiveness to our queries, we were unable to further investigate the matter. As a result, the complaint was rejected.

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6 months ago
Translation

They are shameless, usurious, and fraudulent. Never play at this casino again, it does not give bonuses, it is outright robbery

Automatic translation:
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6 months ago

Dear carayaf77,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I will be waiting for your reply patiently.

Best regards,

Kristina

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6 months ago

Dear carayaf77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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6 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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