Pin-Up Casino UA Review

The player from Chile had raised issues about a casino, alleging that it did not provide bonuses and was fraudulent. However, due to the lack of adequate information and the player's non-responsiveness to our queries, we were unable to further investigate the matter. As a result, the complaint was rejected.

The player from Chile had voiced his dissatisfaction with the casino's reward system and had requested account deletion due to unsatisfactory bonuses. He had threatened to continue exposing the casino's practices if his demand was not met. We had checked the casino's Terms and Conditions and found that the player could have terminated his account by sending an email to the casino's support. We had asked the player to confirm if he had done so and whether he had passed the KYC verification. However, the player did not respond to our queries, which led us to reject the complaint due to insufficient information for further investigation.

The player from Ukraine had claimed that the casino used tricky strategies to keep players depositing and prevent withdrawals. They also criticized the casino's bonus scheme, suggesting it didn't allow for winning. We had reached out to the player for further clarification on their pending withdrawals and the disputed amount. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and had rejected the complaint.

The player from Peru had tried to verify their account at Pin Up Casino for a withdrawal, but had faced issues due to allegations of a duplicate document. The casino had suspected that another account was impersonating the player. The player, however, had denied creating multiple accounts and insisted that they had only created one, with the others being fraudulent. After a series of discussions, the casino had admitted an error on their part, confirming that the player did not have a duplicate verified account. The player's account had then been verified, enabling them to withdraw funds. We had closed the case as 'Resolved'.

The player from Peru has been unable to withdraw her funds from the casino since June 26, 2023, due to repeated requests for various types of documentation. We closed the complaint because the player didn't reply to our messages and questions. The complaint was reopened at the request of the player, stating that their accounthad since been blocked. The casino responded and explained that the player had failed the verification due to submitting a fraudulent document. The casino also supplied sufficient evidence to support this decision, so the complaint was rejected.

The player from India had attempted to withdraw his balance of 54,440. However, he later discovered his withdrawal had been canceled, his balance was at zero, and someone had used his funds. He suspected the casino's involvement despite having secured his account. After a thorough investigation and exchange of information, we concluded that there was no substantial evidence to prove that the bets on roulette were not made by the player. We stressed the importance of account security and the player's responsibility for all activities on their account. Due to the lack of concrete evidence, the complaint had been rejected.

The player from Brazil is facing difficulties with withdrawing winnings due to additional KYC requirements. Even upon submitting a requested selfie with ID and an account ID visible on screen, the casino complains about photo quality. The complaint was closed as the player stopped responding.

The player from Ukraine is experiencing issues with Casino Pin-Up, which is allegedly deducting a 19.5% tax on his withdrawals, including the amounts that do not exceed his deposits. The player disputes this practice, arguing it contrasts with other Ukrainian casinos that only tax the amounts exceeding the deposits. After communicating with the casino and studying multiple resources player has decided that casino is right and asked to reject their complaint.

The player from Brazil has a delay in withdrawal due to an extended document verification process. Despite submitting the necessary documents a while ago, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Brazil had had an issue with the verification process at Pin-Up Casino, which had resulted in his account being blocked. The player had provided all the necessary documents for verification, yet the process had not been completed. The casino had requested additional documentation, including a bank statement with a bank stamp and an employee's signature. The player had expressed frustration with the lengthy process and had requested a refund of his deposits. After several exchanges, the casino had agreed to refund the deposits, however, there had been complications with the chosen withdrawal method. Eventually, the casino had approved the withdrawal via the PIX method, and the player had confirmed that the issue was resolved.

The player from India is experiencing difficulties withdrawing his winnings due to ongoing additional verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Russia deposited in the casino, but his funds weren't credited to his casino balance. It is not known where the money is currently located. The player was advised to contact the regulator and the complaint was closed as "unresolved".

The player's account got blocked for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account as his utility bill got rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed for a week. We contacted the casino and found out that it had experienced some technical difficulties, but it was fixed and the withdrawal was processed. The player confirmed he received his winnings, so we closed the complaint as resolved.

The player from Brazil is not able to complete account verification. He has not received a verification email. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The casino has informed us about the payment to be processed, however we were not able to receive a confirmation from the player and we were forced to reject the complaint.

The player from India requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Peru has deposited money into casino account but the funds seem to be lost. After the casino's engagement in the situation, the issue persisted as the player did not follow the instructions of the casino, therefore we were forced to reject the complaint

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ukraine claims he had his account blocked without further explanation. Allegedly, they had accumulated a substantial amount, after which they did not access their gaming account for three days because of a lost internet connection and their balance disappeared. The casino provided evidence proving the player's statements to be untrue. Seemingly, the player's account was active throughout the whole time, and during the alleged time period of inactivity, the balance was played down to zero. Further information was requested from the player, however, the player stopped responding to our messages and questions. The complaint was rejected as 'Unjustified'.

The player from Brazil participated in a draw and won a Macbook. However, this prize has not been delivered yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has deposited money into the casino account (3 deposits) but the funds seem to be lost. The casino claimed that one deposit was unsuccessful and the funds should have been returned within 14 days, but cannot see 2 remaining attempts to deposit at the times and for the amount(s) specified by the player. The complaint was rejected because the player did not respond to our messages and questions.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored as the account can be blocked allegedly only after a successful verification. The case was closed as 'unresolved' since we considered the casino process incorrect with the terms of responsible gambling. When the player mention gambling addiction, his account should be blocked as soon as possible.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the issue was resolved.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India requested a withdrawal, but it has not been processed yet. The player later confirmed via email that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player's deposit was not credited to his casino account. The casino responded and stated that they were awaiting a response from the payment provider. No response was received for a long time, so the casino stated they were developing options to solve the situation. After a short time, the casino informed the player that the deposit had been credited to their account. Unfortunately, there was no further response from the player to confirm this, and while we assume the matter was resolved the complaint was eventually rejected. The player requested that the complaint be reopened as they had still not received their deposit. The casino replied and stated that the deposit had indeed been returned, was on the player's account and that no attempt had been made to access it. The player didn't respond to this, so the complaint was again rejected.

The player from Indonesia has been waiting for his withdrawal for 2 months. We advise the player to use an alternative withdrawal method. Since the player noted that he mostly wanted to share his experience and warn other players, we ended up rejecting the complaint.

The player from Germany was not able to withdraw his winnings due to ongoing verification. After the verification was completed, the player did not see any balance available in his account. However, once the casino finished its investigation, the funds were credited back to the player's account and those were paid through choosen payment method. The complaint is resolved.

The player from Brazil was prompted to provide additional documents for the KYC, even if his account has been verified in the past. The complaint was rejected because the player did not respond to our messages and questions.

The player from Portugal deposited funds into their gaming account, however, the amount was not credited to their balance. The casino team later informed us the issue was caused by an error on the payment provider's end. To gain access to the deposited funds, the player was asked to give consent to unblock their gaming account. We rejected the complaint because the player stopped responding.

The player's withdrawal is delayed even though he is already verified. There were some troubles with various payment methods, but eventually the player was able to receive his winnings and the complaint is resolved.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The casino managed to guide the player and the verification process was completed. The player also received his winnings and the complaint is resolved.

The player from Brazil was prompted to provide additional documents for the KYC, even if their account has been verified in the past. After the player submitted additional KYC documents to the casino, he received the withdrawal and the complaint is resolved.

The player from Portugal was unable to verify their account for several months. One month after the player submitted the complaint, the casino informed us the player had passed the identity verification and requested a withdrawal. The player later confirmed the issue had been successfully resolved. The complaint was closed as 'resolved'.

The player has deposited money into his account, but the funds seem to be lost. The bank informed him that the transaction was successful and the casino claimed that the refund should be credited within a month. After an extensive period of time we were not able to witness a successful resolution of this case and the player decided to raise this complaint with the casino's licensing authority. After a few months the casino approached us with a request to reopen the complaint, unfortunately there was not any progress and the player eventually stopped responding. We have rejected this complaint.

The player from Ukraine was prompted to provide additional documents for the KYC, even though their account had been verified in the past. The complaint was closed as 'unresolved' because the casino had been unresponsive for more than 2 weeks. The complaint was reopened as per the casino's request. It turned out that the player had not replied to one of the requests the casino team sent to their e-mail. We rejected the complaint because the player failed to respond.

The player from Portugal is highly disappointed with time-consuming KYC procedures. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Ukraine had their withdrawal delayed due to a lengthy verification process. The player provided the requested information and passed the verification. The casino representative confirmed the issue had been therefore resolved. We closed the complaint as 'resolved' after we received a confirmation from the player as well.

The player from Brazil has deposited money into his account, but the funds seem to be lost. We closed the complaint as ‘unresolved’ because the casino failed to reply. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal is experiencing difficulties withdrawing the winnings to his preferred payment method. We rejected the complaint because the player didn't respond to our messages and questions.

The player played with a first deposit bonus that included free spins. On the next day he received the second batch of spins, but the information about allowed games was missing. The player tried to contact support, but the chat didn’t work. We rejected the complaint because the player didn't respond to our messages and questions.

The player was not able to withdraw her money. There seems to be a problem with the verification of her documents. We rejected the complaint because the player didn't respond to our messages and questions.