Pin-Up Casino Review

The player from Peru experienced delays in withdrawing winnings of 2655 soles due to repeated requests for additional verification, which extended beyond the promised processing time. After initially submitting all requested documents, she was informed to undergo the verification again, resulting in her funds being held and her inability to continue betting. The Complaints Team intervened and communicated with the casino, leading to the decision that the player could now proceed with the withdrawal of her funds. The issue was resolved, and the player successfully withdrew the winnings.

The player from Peru had created an account and made deposits but faced issues withdrawing winnings due to incomplete KYC validation. Despite having submitted a video for verification over 14 days prior, he had not received any response from the casino via email or chat. After extensive communication with the Complaints Team and the casino, the player's account was unblocked, and he was informed that he could proceed with withdrawing his funds. Ultimately, the player successfully withdrew his money and the complaint was marked as resolved.

The player from Peru faced difficulties withdrawing nearly 400 USD from Pin-Up casino, which had held his funds for almost 2 months and blocked his account after a slight delay in responding to their email. Despite providing all requested documentation, including facial verification and account statements, the player continued to wait for a response. The Complaints Team had extended the investigation period for an additional 7 days; however, the player did not respond to inquiries, leading to the rejection of the complaint due to insufficient information for further investigation.

The player from India had successfully verified their account at Pin Up Casino but faced issues with a withdrawal of 3900 rupees. The casino claimed that the provided documents were incorrect and suggested contacting customer support, despite the player insisting that they had submitted their own documents and additional verification materials. We concluded that the documents submitted did not appear genuine, preventing further action against the casino. The player was advised to file a complaint with the casino's regulator for further assistance.

The player from India had an unresolved deposit issue of 6443 INR (71 euros) with the Pin Up betting application, which had been deducted from their bank account but was not reflected in the app. Despite providing payment proof and contacting both customer support and her bank, the issue remained unresolved after 95 days. The Complaints Team assisted by forwarding the player's information to the casino, which ultimately resolved the issue and credited the deposit. The player confirmed that the issue had been solved.

The player from Brazil, identifying as a problematic gambler, had requested self-exclusion from the casino, but the account remained active. Despite acknowledging that he would not recover his losses, the player sought accountability for the casino's failure to implement self-exclusion measures. The Complaints Team concluded that assistance could not be provided due to the lack of a properly submitted self-exclusion request, which was essential for action to be taken. The player was advised on how to submit such requests in the future and was directed to resources for responsible gambling support.

The player from Brazil had their verified account blocked by the casino without any explanation, and all their funds remained inaccessible. They expressed frustration over the situation, stating they were willing to verify their identity further. We extended the response time for the player to provide additional information but ultimately had to reject the complaint due to a lack of response from the player.

The player from Kazakhstan claimed to have won 445,183 KZT but was informed it was a loss. He possessed screenshots as evidence to support his claim. The Complaints Team requested additional evidence, including the player's gaming history and full communication with the casino, but the player did not respond to these requests. As a result, the complaint was rejected due to insufficient information for further investigation.

The player from Brazil faced issues with a withdrawal request, as the funds had not appeared in his account despite quick deposit processing. He expressed strong discontent and cautioned others against depositing money at the casino. The issue was resolved after the player confirmed receipt of the required documents from the casino, and the amount due was successfully received. The complaint was marked as 'resolved' by the Complaints Team.

The player from India reported an unauthorized withdrawal of ₹48,000 during a period of technical maintenance on their Pinup casino account. The Complaints Team engaged with both the player and the casino to investigate the issue. The casino clarified that the player was responsible for keeping their login information secure, as there had been no password change when an unknown IP address accessed the account. Consequently, the complaint was rejected due to the player's inability to demonstrate unauthorized access.

The player from India had deposited 3000 INR and won 50000 INR, but his account was blocked due to alleged violations of terms and conditions, which prevented him from withdrawing his winnings. The player sought account reactivation and access to his winnings. The Complaints Team had attempted to gather more information from the player regarding the games played and the nature of the alleged violations. However, due to a lack of response from the player, the complaint could not be investigated further and was rejected.

The player from Brazil had his account blocked on 07/21 due to allegations of possessing multiple accounts after changing devices. The account had held a balance of over 6k, and he had been unable to access it since. After reviewing the case and the evidence provided by the casino, it was concluded that the complaint was rejected as unjustified due to violations of the casino's terms regarding multiple accounts. The casino's actions were deemed appropriate based on the established rules.

The player from India had deposited 105,000 INR and won some bets, but was unable to place a withdrawal request due to an error. Despite providing various requested documents for additional verification, including a selfie, utility bill, and mobile number ownership, the verification process had not been completed for 32 days. The issue was resolved when the player successfully passed additional verification and was able to withdraw funds. The complaint was marked as 'resolved' in the system.

The player from Azerbaijan had trouble withdrawing 75,000 AZN from Pin-Up Casino due to an extended verification process. He had provided all required documents except for card statements, which the casino claimed were incomplete without specifying what was missing. After a lengthy communication process, he successfully completed the verification and was then able to withdraw funds, although he initially faced issues with withdrawal limits and processing delays. The casino confirmed that all funds had been successfully withdrawn.

The player from India had successfully made a deposit, but the funds did not reflect in his game account. He had communicated with both the casino and his bank, asserting that the transfer was successful on his bank's end. Despite providing some documentation, the casino had required additional evidence to verify the transaction. Due to the lack of cooperation and necessary documentation from the player, the complaint was ultimately marked as 'rejected' by the Complaints Team.

The player from Azerbaijan confirmed a 1000 manat balance but faced baseless excuses and account blockage. The player questioned why the account had not been blocked during the deposit process. The complaint was ultimately rejected due to the player's lack of response to requests for additional information and evidence, which hindered the investigation process.

A player from Mexico deposited 100 pesos to Pin-Up Casino, but the funds were not reflected in his account. Despite contacting chat support, the issue remained unresolved. Recent withdrawal requests were also delayed, taking up to 24 hours instead of the usual 5 minutes. We extended the timeline for resolution to allow the casino to investigate the issue. The problem was successfully resolved, and the complaint is now closed.

The player from India had their Pin-Up Casino account blocked and the casino accused them of violating the user agreement, citing fraudulent monetary transactions. The player had deposited 60,000 INR and was ready to provide all necessary documents, asserting that all transactions were legitimate. The player admitted to using his brother's account for some deposits, which breached the casino's terms and conditions. We confirmed that the casino's policies prohibit third-party transactions, leading to the account blockage. The complaint was closed as the player's actions violated the casino's terms.

The player from India deposited money to Pinup casino on June 25th, but the funds were not credited to the account. We reached out to the player for additional information and requested relevant documentation to investigate the issue. Despite extending the response time by 7 days, the player did not respond to our messages and questions. Consequently, the complaint was rejected.

The player from India was frustrated because a small deposit had not been credited after 9 days. Customer support consistently replied that the finance department was looking into it. We informed him that the process might take up to a month and advised him to contact his payment provider. The player confirmed that his payment provider had successfully transferred the funds and mentioned previous similar issues that were resolved quickly. After extending the investigation period, the deposit was credited to the player's account after 19 days. The complaint was marked as resolved.

The player from Mexico had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player reported multiple unhelpful interactions with the casino's support and a month-long delay in withdrawing his own deposited funds. After our intervention and communication with the casino, the funds were finally transferred. The complaint was marked as resolved.

The player from Poland deposited €500 at PinUp Casino using cryptocurrency. After completing a verification process, the casino requested additional information regarding the currency transaction, which the player contended wasn't available. Despite providing the required screenshots of the transaction, the casino repeatedly asked for more details. We explained to the casino that cryptocurrency wallets do not contain personal information and asked the player to provide the requested documents one more time. Following this, the player's issue was resolved, and the funds were paid out.

The player from Brazil had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. The player expressed concerns about delayed additional verification requests, which extended the process unnecessarily. After our intervention, the casino confirmed that the player’s account verification was completed and the funds were successfully withdrawn. The player acknowledged receipt of the withdrawal, and the complaint was marked as resolved.

A new player from Mexico had deposited money at Pin Up Casino using her son's account, played games, and then attempted to withdraw winnings. However, difficulties had arisen with the withdrawal process. Shortly after, her casino account was blocked without warning, effectively causing a loss of both her original deposit and the winnings. The complaints team had clarified that the player violated the casino's terms by depositing with a third-party account. As a result, the casino had the right to confiscate any winnings and block her account. The player's son, as the owner of the deposit method used, could have requested a refund of his deposits. The complaint was closed based on these facts.

The player from Chile suffered from a gambling addiction and was trying to close his account. The casino wouldn't allow the closure due to blurry pictures in the required selfie with ID and account. Despite the player's pleas, the account remained open. We requested the casino to close the account immediately, emphasizing the player's addiction. The casino complied and permanently blocked the account, preventing further losses. The player expressed gratitude for the resolution.

The player from Brazil reported that the casino had seized his winnings, alleging that he had exploited a system glitch. The player denied the accusations. The confiscated winnings amounted to 15,000 reais. Based on the evidence provided by the casino, we concluded that the casino had acted correctly. The player confirmed receiving 91.94 BRL in her account. The complaint was closed due to insufficient grounds to dispute the casino's decision.

The player from India had issues with his deposit not being credited to his casino account for 25 days. He expressed dissatisfaction with the casino's customer service, feeling that he was receiving automated replies rather than genuine assistance. The Complaints Team had advised him to contact his payment provider for an investigation and requested a bank statement as proof of the transaction. However, due to the player's lack of response to further communication, we had to reject the complaint. The investigation was halted, but the player retained the option to reopen the complaint in the future.

The player from Turkey had a verified account and successfully deposited and withdrew funds twice. On the third deposit, he won more funds but was asked for additional verification and awaited a response from the casino's customer care services, which had not been communicated. The Complaints Team intervened, and after extensive back-and-forth verification requests, the player was finally able to withdraw his winnings after 37 days. The complaint was marked as resolved.

The player from Brazil had won 700 reais at a casino and had requested a withdrawal, which had resulted in her account getting blocked. The casino had claimed she had used a bonus, but she had disputed this and demanded proof. After her account had been verified for almost a year, she had insisted that her balance was real and not a bonus. When we had contacted the casino for clarification, they had provided evidence of multiple accounts linked to the player's account, all of which had previously benefited from bonuses. The casino had disabled the bonuses for these accounts due to suspicious bonus usage. Despite the player's last gameplay being without a bonus, it was determined that she had violated the terms and conditions, which were detected after a KYC and AML check of her account. As a result, we had rejected the complaint as unjustified.

The player from Mexico had her account blocked during a larger withdrawal process. Despite having provided various proofs of identity and bank statements, the casino had raised concerns about the visibility of the credit card number and then claimed the player was not the account owner. The player believed the casino was using these issues to avoid returning the 2,518 pesos in her account. The casino had requested a photo of the printed bank statement with the bank stamp and the employee's signature. The player had provided the documents and after some back and forth, the casino had reopened her account and transferred her the full amount. The issue had been successfully resolved.

The player from Peru reported that the casino had blocked their account without giving a reason, and they were informed that their money wouldn't be refunded. The casino had not yet provided any explanation or allowed the player to withdraw their funds. After investigating, we found that the player had edited the documents provided to the casino and did not pass the verification process. Consequently, the complaint was rejected due to the submission of altered documents.

The player from Ukraine had deposited several times and finally won 5,000 UAH. When a withdrawal was requested, the casino blocked the account, citing violations of the User Agreement. The player had asked for detailed explanations of the violations, as required by Ukrainian Gambling Laws. The player claimed that he had passed the verification process and played slots. The casino had maintained that the player violated their terms by using multiple accounts for bonus abuse. After reviewing all the provided information, we concluded that the casino had acted within its terms and conditions. The player's complaint was deemed unjustified.

The player from India had their account blocked by Pin-Up Casino. The player wished to retrieve the deposited amount from the account. The player reported completing KYC and providing additional documents but was unable to obtain a required document from the mobile operator. The casino insisted on receiving a document confirming ownership of the phone number or an official statement that such documents were not issued. The player faced difficulties obtaining this and stopped responding. The complaint was rejected by us due to the player's lack of response.

The player from Armenia had had issues with the withdrawal process at Pin-up Casino. The casino had requested screenshots of his e-wallet, which he had provided. However, the casino had accused him of transferring funds from a different source. The player had denied this, stating he had made deposits only from specific sources. The Complaints Team had contacted the casino for clarification. The casino had stated that the player was undergoing additional verification, and all documents were being reviewed. After a prolonged verification process, the player had eventually received his winnings. The Complaints Team had explained the necessity of the Know Your Customer (KYC) process and its potential length. The issue had been resolved with the player receiving his funds.

The player from Mexico was unable to complete a withdrawal due to an unverified account status. He also reported technical issues during the verification process. We attempted to gather more information to assist him, but the player did not respond to their inquiries. As a result, we were unable to investigate further and the complaint was rejected.

The player from India had accumulated over 1200000 Indian rupees in winnings in his Pinup Casino account. When he attempted to withdraw these funds, he was subjected to a re-verification process. After a small withdrawal, the casino had blocked his account citing terms violation, without providing specific details about the alleged breach. Despite our attempts to investigate the matter, we were unable to proceed due to the player's lack of response to our queries. As a result, the complaint had been rejected.

The player from Ireland had requested a refund of all deposits made after multiple unsuccessful attempts to self-exclude and close their account. The casino had repeatedly delayed withdrawals, and the account remained active, leading to substantial losses. Despite the player's efforts to provide evidence of their requests for self-exclusion and account closure, the casino claimed they did not have records of these requests. The casino eventually blocked the player's account but did not address the refund request. We reviewed the provided evidence and communicated with the casino, which stated that the player had not completed the required self-exclusion process. Consequently, it was concluded that the player was ineligible for a refund, and the complaint was rejected.

The player from Turkey had been unable to successfully withdraw 1600 euros from Pinup Casino, despite having previously received an initial withdrawal of 1500 euros from a 4600 euro win. Communication efforts had been unsuccessful, and no responses to contact attempts had been received, leading to great frustration. After the intervention of the Complaints Team, the player confirmed that the casino had finally paid his winnings. The issue was subsequently marked as 'resolved' by the team.

The player from India had submitted a withdrawal request a month prior. The casino had repeatedly asked for the same verification documents, which had hindered the withdrawal process. We had reached out to the player seeking more details regarding the documents he had provided to the casino, but the player had failed to respond to our messages. As a result, we were unable to proceed with the investigation and had been forced to reject the complaint due to the lack of necessary information from the player.

The player from Chile had raised issues about a casino, alleging that it did not provide bonuses and was fraudulent. However, due to the lack of adequate information and the player's non-responsiveness to our queries, we were unable to further investigate the matter. As a result, the complaint was rejected.

The player from Chile had voiced his dissatisfaction with the casino's reward system and had requested account deletion due to unsatisfactory bonuses. He had threatened to continue exposing the casino's practices if his demand was not met. We had checked the casino's Terms and Conditions and found that the player could have terminated his account by sending an email to the casino's support. We had asked the player to confirm if he had done so and whether he had passed the KYC verification. However, the player did not respond to our queries, which led us to reject the complaint due to insufficient information for further investigation.

The player from Ukraine had claimed that the casino used tricky strategies to keep players depositing and prevent withdrawals. They also criticized the casino's bonus scheme, suggesting it didn't allow for winning. We had reached out to the player for further clarification on their pending withdrawals and the disputed amount. However, the player did not respond to our inquiries. As a result, we were unable to investigate further and had rejected the complaint.

The player from Peru had tried to verify their account at Pin Up Casino for a withdrawal, but had faced issues due to allegations of a duplicate document. The casino had suspected that another account was impersonating the player. The player, however, had denied creating multiple accounts and insisted that they had only created one, with the others being fraudulent. After a series of discussions, the casino had admitted an error on their part, confirming that the player did not have a duplicate verified account. The player's account had then been verified, enabling them to withdraw funds. We had closed the case as 'Resolved'.

The player from Peru has been unable to withdraw her funds from the casino since June 26, 2023, due to repeated requests for various types of documentation. We closed the complaint because the player didn't reply to our messages and questions. The complaint was reopened at the request of the player, stating that their accounthad since been blocked. The casino responded and explained that the player had failed the verification due to submitting a fraudulent document. The casino also supplied sufficient evidence to support this decision, so the complaint was rejected.

The player from India had attempted to withdraw his balance of 54,440. However, he later discovered his withdrawal had been canceled, his balance was at zero, and someone had used his funds. He suspected the casino's involvement despite having secured his account. After a thorough investigation and exchange of information, we concluded that there was no substantial evidence to prove that the bets on roulette were not made by the player. We stressed the importance of account security and the player's responsibility for all activities on their account. Due to the lack of concrete evidence, the complaint had been rejected.

The player from Brazil is facing difficulties with withdrawing winnings due to additional KYC requirements. Even upon submitting a requested selfie with ID and an account ID visible on screen, the casino complains about photo quality. The complaint was closed as the player stopped responding.

The player from Ukraine is experiencing issues with Casino Pin-Up, which is allegedly deducting a 19.5% tax on his withdrawals, including the amounts that do not exceed his deposits. The player disputes this practice, arguing it contrasts with other Ukrainian casinos that only tax the amounts exceeding the deposits. After communicating with the casino and studying multiple resources player has decided that casino is right and asked to reject their complaint.

The player from Brazil has a delay in withdrawal due to an extended document verification process. Despite submitting the necessary documents a while ago, the withdrawal has not been processed. The player stopped responding to our questions and comments, so we had to reject the complaint.

The player from Brazil had had an issue with the verification process at Pin-Up Casino, which had resulted in his account being blocked. The player had provided all the necessary documents for verification, yet the process had not been completed. The casino had requested additional documentation, including a bank statement with a bank stamp and an employee's signature. The player had expressed frustration with the lengthy process and had requested a refund of his deposits. After several exchanges, the casino had agreed to refund the deposits, however, there had been complications with the chosen withdrawal method. Eventually, the casino had approved the withdrawal via the PIX method, and the player had confirmed that the issue was resolved.

The player from India is experiencing difficulties withdrawing his winnings due to ongoing additional verification. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Ukraine submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Russia deposited in the casino, but his funds weren't credited to his casino balance. It is not known where the money is currently located. The player was advised to contact the regulator and the complaint was closed as "unresolved".

The player's account got blocked for unknown reason. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Brazil has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player struggles to verify his account as his utility bill got rejected. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player's withdrawal was delayed for a week. We contacted the casino and found out that it had experienced some technical difficulties, but it was fixed and the withdrawal was processed. The player confirmed he received his winnings, so we closed the complaint as resolved.

The player from Brazil is not able to complete account verification. He has not received a verification email. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Bosnia and Herzegovina is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from India has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The casino has informed us about the payment to be processed, however we were not able to receive a confirmation from the player and we were forced to reject the complaint.

The player from India requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Peru has deposited money into casino account but the funds seem to be lost. After the casino's engagement in the situation, the issue persisted as the player did not follow the instructions of the casino, therefore we were forced to reject the complaint

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ukraine claims he had his account blocked without further explanation. Allegedly, they had accumulated a substantial amount, after which they did not access their gaming account for three days because of a lost internet connection and their balance disappeared. The casino provided evidence proving the player's statements to be untrue. Seemingly, the player's account was active throughout the whole time, and during the alleged time period of inactivity, the balance was played down to zero. Further information was requested from the player, however, the player stopped responding to our messages and questions. The complaint was rejected as 'Unjustified'.

The player from Brazil participated in a draw and won a Macbook. However, this prize has not been delivered yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has deposited money into the casino account (3 deposits) but the funds seem to be lost. The casino claimed that one deposit was unsuccessful and the funds should have been returned within 14 days, but cannot see 2 remaining attempts to deposit at the times and for the amount(s) specified by the player. The complaint was rejected because the player did not respond to our messages and questions.

The player from Switzerland has been trying to close the account due to a gambling problem. Unfortunately, all the enquiries were ignored as the account can be blocked allegedly only after a successful verification. The case was closed as 'unresolved' since we considered the casino process incorrect with the terms of responsible gambling. When the player mention gambling addiction, his account should be blocked as soon as possible.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the issue was resolved.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from India requested a withdrawal, but it has not been processed yet. The player later confirmed via email that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from India has requested a withdrawal two months prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player's deposit was not credited to his casino account. The casino responded and stated that they were awaiting a response from the payment provider. No response was received for a long time, so the casino stated they were developing options to solve the situation. After a short time, the casino informed the player that the deposit had been credited to their account. Unfortunately, there was no further response from the player to confirm this, and while we assume the matter was resolved the complaint was eventually rejected. The player requested that the complaint be reopened as they had still not received their deposit. The casino replied and stated that the deposit had indeed been returned, was on the player's account and that no attempt had been made to access it. The player didn't respond to this, so the complaint was again rejected.

The player from Indonesia has been waiting for his withdrawal for 2 months. We advise the player to use an alternative withdrawal method. Since the player noted that he mostly wanted to share his experience and warn other players, we ended up rejecting the complaint.

The player from Germany was not able to withdraw his winnings due to ongoing verification. After the verification was completed, the player did not see any balance available in his account. However, once the casino finished its investigation, the funds were credited back to the player's account and those were paid through choosen payment method. The complaint is resolved.

The player from Brazil was prompted to provide additional documents for the KYC, even if his account has been verified in the past. The complaint was rejected because the player did not respond to our messages and questions.

The player from Portugal deposited funds into their gaming account, however, the amount was not credited to their balance. The casino team later informed us the issue was caused by an error on the payment provider's end. To gain access to the deposited funds, the player was asked to give consent to unblock their gaming account. We rejected the complaint because the player stopped responding.

The player's withdrawal is delayed even though he is already verified. There were some troubles with various payment methods, but eventually the player was able to receive his winnings and the complaint is resolved.

The player from Germany is having difficulties withdrawing winnings due to incomplete verification. The casino managed to guide the player and the verification process was completed. The player also received his winnings and the complaint is resolved.

The player from Brazil was prompted to provide additional documents for the KYC, even if their account has been verified in the past. After the player submitted additional KYC documents to the casino, he received the withdrawal and the complaint is resolved.

The player from Portugal was unable to verify their account for several months. One month after the player submitted the complaint, the casino informed us the player had passed the identity verification and requested a withdrawal. The player later confirmed the issue had been successfully resolved. The complaint was closed as 'resolved'.

The player has deposited money into his account, but the funds seem to be lost. The bank informed him that the transaction was successful and the casino claimed that the refund should be credited within a month. After an extensive period of time we were not able to witness a successful resolution of this case and the player decided to raise this complaint with the casino's licensing authority. After a few months the casino approached us with a request to reopen the complaint, unfortunately there was not any progress and the player eventually stopped responding. We have rejected this complaint.

The player from Ukraine was prompted to provide additional documents for the KYC, even though their account had been verified in the past. The complaint was closed as 'unresolved' because the casino had been unresponsive for more than 2 weeks. The complaint was reopened as per the casino's request. It turned out that the player had not replied to one of the requests the casino team sent to their e-mail. We rejected the complaint because the player failed to respond.

The player from Portugal is highly disappointed with time-consuming KYC procedures. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player from Ukraine had their withdrawal delayed due to a lengthy verification process. The player provided the requested information and passed the verification. The casino representative confirmed the issue had been therefore resolved. We closed the complaint as 'resolved' after we received a confirmation from the player as well.

The player from Brazil has deposited money into his account, but the funds seem to be lost. We closed the complaint as ‘unresolved’ because the casino failed to reply. We rejected the complaint because the player didn't respond to our messages and questions.

The player from Portugal is experiencing difficulties withdrawing the winnings to his preferred payment method. We rejected the complaint because the player didn't respond to our messages and questions.

The player played with a first deposit bonus that included free spins. On the next day he received the second batch of spins, but the information about allowed games was missing. The player tried to contact support, but the chat didn’t work. We rejected the complaint because the player didn't respond to our messages and questions.

The player was not able to withdraw her money. There seems to be a problem with the verification of her documents. We rejected the complaint because the player didn't respond to our messages and questions.