The player from Turkey had been unable to successfully withdraw 1600 euros from Pinup Casino, despite having previously received an initial withdrawal of 1500 euros from a 4600 euro win. Communication efforts had been unsuccessful, and no responses to contact attempts had been received, leading to great frustration. After the intervention of the Complaints Team, the player confirmed that the casino had finally paid his winnings. The issue was subsequently marked as 'resolved' by the team.
Pin-Up Casino - Player’s withdrawal has been delayed.
Amount: €3,199
Pin-Up Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Pin-Up Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
11 months ago
Public
Public
11 months ago
It is already more than 2 weeks that Pinup casio is unable to pay out my 1600 euro cash out request. The total money I won at the casino was 4600. And they paid the first time I made a withdrawal of 1500. However, it is already more than 2 weeks that I wait for the second withdrawal. The communication with the casino reminds me a circus in which I am just a spectator. Every time I send an email - I am automatically referred to "solve all my problems" through the casino’s live chat. And here in chat, at least this is my impression, I meet the real clowns who throw at me words and promises for which they don’t have any responsibility. And they always open "the tickets" for my every contact with them to which (the tickets) they promise to reply in 3 days time. No need to add that nobody replies att all. I got really exhausted by this kind of treatment by the casino which have such a high rating at your website. Please, help me!
Public
Public
11 months ago
Hello erenex1989,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Pin-Up Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
11 months ago
Hello, thank you for reply.
1) Yes account is fully verified.
2) "Did you accumulate your winnings with real money or did you use a bonus?" - nothing like that.
3) A couple of days ago. About when will I get paid. The casino staff has opened another useless "ticket" for me.
Public
Public
11 months ago
Hello.
Finally casino paid my winnings.
Sorry for disturbing.
You can close the case.
Thank you very much for your time.
Best regards.
Public
Public
11 months ago
Dear erenex1989,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
