The player from Turkey had been unable to successfully withdraw 1600 euros from Pinup Casino, despite having previously received an initial withdrawal of 1500 euros from a 4600 euro win. Communication efforts had been unsuccessful, and no responses to contact attempts had been received, leading to great frustration. After the intervention of the Complaints Team, the player confirmed that the casino had finally paid his winnings. The issue was subsequently marked as 'resolved' by the team.