Pin-Up Casino - Player’s withdrawal has been delayed.

I made a withdrawal request of inr 8000 on 02 may 2022, amount was deducted from my pinup wallet but, payment not received. Then i contacted chat support they reply amount will be credited in your account soon. I wait many days, and contacted to pinup various time. But always same reply. But amount was not received till now. Account id Аccount ID 23242542

Dear praveenyadav1602,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal has been processed but never reached you? Have you received transaction tracking numbers from the casino? Could you please advise which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but two months is an unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear praveenyadav1602,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.