The player from India is dissatisfied with the withdrawal processed. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Pin-Up Casino - Player's withdrawal has been delayed.
Amount: 20,000 INR
Pin-Up Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Pin-Up Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
It has been so many days I haven't received my withdrawal...Last time also they took 9 days for my withdrawal....They are not giving preference to old customers ...New users are receiving withdrawal in one day only....I need money urgently for medical emergency...My ticket number is TS-374728
Public
Public
2 years ago
Dear jayeshvehale,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward, could you please advise when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Awesome news, jayeshvehale. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
