Pin-Up Casino - Player’s withdrawal has been delayed.

My pin up casino account id is 14***57

I have requested for withdrawal of Rs. 40000 on 2022-06-08 19:28:05. I still have not received the money to my paytm wallet. I have contacted with the pinup support assistants several time but they say the same thing over and over again.

Below is the message which i keep getting from their customer support. As I can see, ticket TS-362527 had been created previously in order to check your situation.

Please be advised, our Finance Department requested additional information from payment system. Our specialists are waiting for reply.

Unfortunately, I cannot tell you for how long we still need to wait - payment system is not part of our Company, thus we cannot influence their processes.

However, I can assure you, you have nothing to worry about. I am sure quite soon there is going to be an update.

I am in need of urgent money. I kindly request you to help me out and resolve this issue asap.

I have attached the screenshot for reference.

Thanks in advance.

Dear tailorrahultailor31,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

But if you withdraw through any other methods, then money is received in 3 days, no one is receiving money through Paytm. And can not cancel withdrawal

Request got canceled

Thank you for the update, tailorrahultailor31. Do I understand correctly that you have made successful withdrawals before? If yes, which payment method did you use in the past?

Have you tried requesting the withdrawal via an alternative payment method?

The withdrawal request I had placed earlier has been cancelled. Please do not cancel the request you have made now and complete the request process soon.

I am grateful for your patience.

As I can see, there was a ticket credited before - TS-369207. Please wait for the request to be fully resolved - once it’s done you will be notified via email. Let me remind you: standard review time is 72h, however in some cases it can be extended.

I understand you are worried about the case, and to be honest, I would feel the same if I were you. However, you will see all requests are always resolved. Our specialists operate 24/7 in order to check all requests ASAP.

New request generate same problm

Thank you very much tailorrahultailor31 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello tailorrahultailor31,

I will assist you with your complaint from now on. I would like to ask the representatives of Pin-up Casino to join the discussion in order to help resolve the issue of delayed withdrawal.

Pin-up Casino,

could you provide us with an update on the status of the withdrawal?

And this request has been made just 5 days ago, which is not cleared.

Thank you for waiting my reply! Rahul, the previously opened ticket TS-369207 on your question with a not processed withdrawal request is at the stage of solution.

Specialists from the financial department sent a request to the payment system. We are waiting for feedback from the payment system. Please wait for the solution of your request, after solving the issue you will be notified by e-mail. As far as I can see, 72 hours have not passed (the ticket was created the day before yesterday). Standard processing time is 72 hours. You have also been advised that the timeline may be extended. If something happens, contact the chat again and tell the number of your ticket to the current operator.

Experts do their best to get your situation resolved as quickly as possible!

Hello!

We have checked the information on your ticket TS-369207, your question is still pending. We have sent the request to the payment system and we are waiting for a response from them now. We understand that you are tired of waiting and want to receive your funds as soon as possible, but we cannot speed up the payment system. As soon as we receive a response from them, you will receive an email. Don't worry.

I have been listening to this talk for a long time.

Hello all,

thanks for the reply to the Pin-up casino representative. Please keep us updated about any further development.

tailorrahultailor31,

I understand your frustration. Since a third party needs to get involved, It can take time to sort everything out, so please be patient.

Hello!

The request is under consideration by the payment system. We are currently awaiting a response from them. I hope the issue will be resolved as soon as possible.

You have been listening since 15 days in the same bat, it takes 15 days for a return, has this not happened in any application till date, this is the first time ever.

Please solve my complaint quickly and clear my withdrawal soon. Bhut is urgent.

I urge you to understand that the speed of resolving the issue does not depend on us. We have done our best to resolve the issue as quickly as possible. Now we are waiting for a response from the payment system.

He is the only one, tell me when the payment system will react

As soon as the specialists receive an answer and the issue is resolved, you will also receive an answer. Don't worry, you just need to wait a bit.

Little by little, 15 days have passed, now confirm, tell me how much you will have to wait.

We understand your frustration, but these issues can take time to resolve. We need to wait for the issue to be resolved, we are waiting with you)

You are waiting for how long I will have to do, I do not have one problem, it is the payment of many people is stuck, the deposit is stopped.

But everyone's problem is solved quickly, why only my problem is not being solved

ok wait 24 hours or so

Unfortunately, there is no exact payment system response time to be expected. We hope to receive an answer soon, after which your issue will be resolved.

Don't know when your solution will be there, I will do 24 hours bad massage till then try to get the solution soon

Please do not be discouraged, your issue will be resolved, you just need to be patient.

Pinup currently doesn't have a solution

Thnk u my money is received

I'm glad the issue was resolved. Good luck!

Thnk u so much again for solving my problem

Awesome news, tailorrahultailor31! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.