Pin-Up Casino - Player’s winnings haven’t been received yet.

Hi

My ticket number is TS-398164

My withdrawal of 61000 rs is stuck for more than 4 days

Please connect me to the pinnup management before I rate them 1 star

I know I ll will get the amount but they cannot take so many days everytime

Please fast forward the process.

Dear Akash4606,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

But they cannot take 6 to 7 days for the withdrawal

Please ask them to fix this if they want to last for a longer as other platform transfer within 48 hours

I have been playing with them for a long time the only issue i have faced is the withdrawal plus my 1300 rs has been stuck for more than a month.

Please check with them.

Thanks a ton for the support and help provided by casino guru.

Dear Akash4606,

Have you received your withdrawal from the casino yet?

Dear Akash4606,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.