The player from Portugal is experiencing difficulties withdrawing his funds due to a limited availability of payment methods. Player’s complaint has been resolved successfully.
Pin-Up Casino - Player’s struggling to withdraw his winnings.
Amount: €56.75
Pin-Up Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I send my complaint here so you can help me just that I didn’t answer but the problem is that I can’t make the withdrawal by the method I made the deposit because they don’t have the bank transfer method and I made the deposit with the acknowledgment from my card
Automatic translation:
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3 years ago
Dear Guilherme,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you have been offered an alternative to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Translation
The problem is that the casino wants me to withdraw with the same way I deposited.
Compliments
Guilherme T ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
Have you been offered any alternative method to place a minimum deposit and withdraw your funds?
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3 years ago
Translation
Boas was not offered the problem is that they want me to withdraw with the same deposit method.
Compliments
Guilherme T ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
I understand that the casino wants you to withdraw your funds through a verified payment method, but have you tried to propose placing a minimum deposit and withdraw your funds using an alternative payment method? If a bank transfer is not available, please try to suggest a different payment method. Thank you.
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3 years ago
Dear Guilherme,
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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3 years ago
Translation
Hello good they already solved my problem already sent my money
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Guilherme, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
