HomeComplaintsPin-Up Casino - Player’s deposit has never been credited to his casino account.

Pin-Up Casino - Player’s deposit has never been credited to his casino account.

Amount: 300 INR

Pin-Up Casino
Safety Index:Very high
Submitted: 28 May 2022 | Case closed : 14 Jun 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from India has deposited money into casino account but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago

6 Days ago I'm deposited the amount in this pin up casino app but yet not credit in my account and my profile is also not updated & verified.

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1 year ago

Dear Rahul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Edited by a Casino Guru admin
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1 year ago

Dear Rahul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 

Edited by a Casino Guru admin
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