Pin-Up Casino - Player’s deposit has never been credited to his casino account.

Dear Erkulis,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

falei com a nubank meu bando o valor foi creditado no mesmo dia na conta falei com a inovapay me disserao que o valor foi depositado ao casino falei com o casino eles falam que o valor nao caiu e dois banco contra o casino pelo que vejo o casino que nao tem controle dos seus sistema

Thank you very much, Erkulis, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Erkulis!

I will try to help you with your issue. I'd like to ask Pin-up Casino's representatives to join this conversation and help us proceed with resolving the case.

We would like to ask Pin-up Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hey, Can I get the mail you used to sign up on our platfrm and also your player's iD so I can look into the issue and hopefully find a solution.

Can you also get me the email that you used to register on our platform please ?

Hello Erkulis!

Are there any news?

ate agora nada fui no chat porque ja tem 35 dias eles dizer para aguarda 72 horas e que as vezes pode demorar um pouco so que o 72 horas deles ja tem 35 dias

nem falo mais no chat por que la e sem soluçao

Erkulis, thank you for the information provided.

I would like to ask Pin-up Casino's representatives to comment on this situation as described above, also to provide us with any solution for the player.

Hello, so according to our support, the payment provider confirmed that the refund was made, in case you didn't receive it, can you please contact your bank again and try to find out when exactly will the funds reach your account. Or if you did receive the amount, please confirm.

bom dia nao foi feito o reembolso falei com meu banco ele dizer que nao tem nenhum reembolso pendente

falei com a inovapay falarao que nao tem nenhum reembolso pendente na minha conta nao caiu nada esses reembolso o chat ta falando a faz tempo que esta em processo mas isso ja virou o mes

Hello Erkulis!

Could you please provide me with screenshots of your communication with the bank and inovapay? Please, send them to: 'martin.d@casino.guru'.

Hello Erkulis!

I did not receive any message nor we did see any response from you. Was your issue resolved? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

o casino esta pedidindo o extrato da minha conta do mes de marco e abril de todas minhas movimentaçao nao irei fornecer esses dados nao tenho mais interesse tambem em continuar com isso

tambem nao quero mais jogar na pin up casino seeu pudesse avaliar esse site seria pessimo nota zero atendimento ridiculo e ultrapassado so nao conseguir descubrir ainda como exclui minha conta mas logo consigo irei continuar trabalhando com a netbet casino estou a dois anos jogando la numca tive problema algum besteira foi minha tenta testa esse casino de toda forma deixo aqui minha inssatisfaçao com o casino pin up

att erkulis m****

We are rejecting this complaint as per the player's request.

Please, in case you'd need our help once again, do not hesitate to reopen this complaint at any time.