The player from India was frustrated because a small deposit had not been credited after 9 days. Customer support consistently replied that the finance department was looking into it. We informed him that the process might take up to a month and advised him to contact his payment provider. The player confirmed that his payment provider had successfully transferred the funds and mentioned previous similar issues that were resolved quickly. After extending the investigation period, the deposit was credited to the player's account after 19 days. The complaint was marked as resolved.
Pin-Up Casino - Player’s deposit has been delayed.
Amount: 500 INR
Pin-Up Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.1
Pin-Up Casino has a Safety Index of 9.1, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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5 months ago
Small deposit STILL not credited already 9 day completed when I asked customer support everytime same answer that our finance department looking for it it's so frausteted answer every time and you gave them 9.1 rank just a laughable in deposit problem if they can't solve what guarantee when I win they give my withdrawl money ?????
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5 months ago
Dear veermj1212,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
I contact my payment provider and they said they trasfer it successfully and 1 more thing I deposit not 1st time I made 3,4 deposit more out of this deposit only 1 time facing same issue but it fix in 1 day but in this 1st deposit it still didn't solve already 13 day completed each time customer support said same thing no new answer...
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5 months ago
I completely empathize with your frustration, veermj1212. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 13 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.
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5 months ago
Ok sure when I wait for so much day.I can wait some more day but it's my humble request please Rank not HIGH for pin up casino because we trust on casino guru ranking
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5 months ago
Today on 05/07/2024 now they added 500 inr in my casino Balance almost wait for 19 days but anyhow thanks casino guru now my complain solved
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4 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, veermj1212, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
