The player from Brazil claims her account has been blocked, but not canceled. Since she did not have access to her account, we rejected the complaint.
Pin-Up Casino - Player's account has not been canceled.
Amount: ??
Pin-Up Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I requested a full account cancellation and it was just blocked, I would like it to be fully canceled
Automatic translation:
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1 year ago
Dear raicarvalhoegm,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise the reason behind this request?
Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear raicarvalhoegm,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
The reason for canceling is that I no longer want the account
Automatic translation:
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1 year ago
raicarvalhoegm, if your account has been blocked and you no longer have access to it, there is not much more we could do. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to close this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
