The player from Brazil has requested a withdrawal one day prior to submitting this complaint. Simply, winnings haven’t been received yet. Player’s complaint has been resolved successfully.
Pin-Up Casino - Player believes that her withdrawal has been delayed.
Amount: 2,400 R$
Pin-Up Casino
Safety Index:Very highSafety Index
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9.1
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear,
Sorry to be here for such a complaint, as until yesterday I was recommending the app to all my friends.
It turns out that I requested the withdrawal of the amount from my account per pix and so far I have not received it.
The pix is instantaneous, not having to wait 24 hours as the attendants requested. What's more, I had already done another rescue and it happened in less than 10 minutes.
That is, I believe that because the values are a little above normal, they are blocking me for withdrawal.
Automatic translation:
Public
Public
2 years ago
Dear arianefreitascf28,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Petronela
Public
Public
2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, arianefreitascf28, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
