Pikebit Casino - Player struggles with unavailable withdrawal option.

I won some money but there is no withdrawal option is not available in this website

And no chat support

Dear m26266314,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals from this casino before?

Could you please advise if you passed the full KYC verification?

How long have you been experiencing this error when you tried requesting a withdrawal?

Have you tried clearing your cookies and cache, or opening your casino profile through a different web browser?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

This is my first withdrawal

And my mobile no. And email is verified

And my profile is completely filled

And they not ask for any kyc documents

This seems like a technical problem with the withdrawals. However, I found chat support on the casino website. The casino also has a Whatsapp and Telegram chat. Have you tried reaching them via these sources?

Dear m26266314,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.